VeryWell Casino - Player’s struggling to withdraw her winnings.

Refusing all withdrawl requests. No email or explanation and when I question this on the online chat I am given a new excuse every time.

Dear Shannon,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I am fully verified. They keep giving the excuse of technical issues with withdrawals back to cards and telling me my only option to withdraw is to create a perfect money account (a known scam site)

Thank you, Shannon, for your reply. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

Dear Shannonwww,

Have there been any developments since our last conversation?

Dear Shannonwww,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I have not received my winnings. They continued to give me the run around. They then told me if I wanted to withdraw bitcoin was now my only option. I made yet another withdrawal request, this time it was accepted but I have not received it as of yet, which is now 8 days after the request to withdraw was accepted.

Thank you, Shannonwww, for your reply. Could you please advise which payment method you have opted for?

Bitcoin, it was the only option available.

Thank you very much, Shannonwww, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Shannonwww,

I looked at your complaint and will do my best to help you. I would like to invite VeryWell Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the VeryWell Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The €300 that I had withdrawn but never received has now been paid back into my casino account. However they are now refusing to let me withdraw it as I have not made a deposit within 30 days

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.