Velobet Casino - Player struggles with self exclusion issue.

Hi, I need your help to take my account off this site. I am a problem gambler and i found this awful site. Im pretty sure this site runs profits of problem gamblers. I registered, played games, the games i would usually play on other sites. And payouts to the bonuses, if you are even lucky to get them, are just absolute trash. 500pounds lost and lucky to get one or two bonuses not even exceeding 30x.

But thats not the problem, the problem is, second i noticed this scam (my opinion) i looked for self exclusion and there is no such option for self exclusion, you have to email them to get self excluded. So i did, the emails provided on their sites are not working emails. I sent out an email requesting that my account is to be self excluded for maximum period of time. All i get back that the email is not sent.

2 emails are provided by this awful site and non of them are correct emails.

One email responded to my email, and so i begun back and forth emailing to get my account excluded and the last email they wrote back that this email is not for velobet casino but some goldenbet casino, which i never wrote to, i wrote to emails that are provided on their website.(velobet)

Please see screenshots of my emails being sent.

Please help me self exclude from this site, this cannot be legal that i have to ask for this, this should be done by myself with 5 clicks not cia complaints section.

Today i lost another 300pounds as a result of problem gambling, would have never happened if i was able to self exclude the second i noticed this site is not right.

Appreciate your help in an advance.

Dear Dandeylol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Responsible Gambling section and I found this:

" Self Exclusion

If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time. You can contact our Customer Support team at any time requesting self exclusion for a period of between 6 months and 5 years.Please take into consideration that your request shall indicate the specific period for the exclusion."

Underneath was this email address - support@velobet.com. I tested it and it is working. Have you contacted the casino via this email address? Have you clearly expressed gambling problem in any of your emails?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you Kristina for your reply.

Account is not closed.

Appreciate your help.

Thank you for your reply, Dandeylol. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi. all i wanted was for account to be closed. Email you provided i emailed and my account was closed almost immediately.

would not happen if wouldnt ask you for your help.

thanks.

😊

Great news! Do I understand correctly that we can now consider this case resolved?

Yes, close it. Thank you for your help.

Dear Dandeylol,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru