Velobet Casino - Player's winnings confiscated and account closed.

I won the biggest jackpot I have ever won £301,000 on the slot. But I was betting hard. Then my game froze when I had bet quite a bit more but it was still a substantial amount and they said they don’t pay out that amount and I should have read their terms and conditions.

who reads the terms and conditions when they play !!!!!!

see they are getting around it because of that. But my argument is why have the jackpot and let me play for a jackpot if it’s not allowed. So they walked away with my £300k and also my money I had gambled with and then they closed my account !!!!!!!

to say I have been stressed is an understatement

can you help with this or am I wasting my time ?

your step asking for emails etc. I have loads it would take an age to upload them. I can if it is deemed I have a chance of getting something back. I have asked and they said they won’t !!!!!!!!

Regards

Dear Avaevie26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did the casino clarify which rule you breached?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Avaevie26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.