Velobet Casino - Player requests refund due to illegitimate access.

Hi,

I would like to make a complaint against velobet.com for allowing me access to there site when they know I am gaming in the Uk.

As resolution I would like my net losses refunded by the casino since opening the account.

Thanks

Tim

Dear Broady92,

Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with Velobet Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

• Could you please advise how much your current withdrawable balance is? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

The issue pertains that I was allowed to access the site from the UK where a gambling licence is required.

They hold my personal details that shows I am a resident in the Uk

I understand your point of view, Broady92,

If you aim to seek a refund of lost deposits solely because the casino lacks a valid license in your country, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.