Velobet Casino - Player experiences multiple withdrawal rejections.

My account is fully verified. When I requested a withdrawal the rejected it and sent me an email stating they wanted a selfie video. I sent a Google drive link as my video was over the 25mb allowed by Gmail. They rejected my withdrawal again and said they do not accept shared link videos. I reduced the definition on my video and sent it again via attachment as requested. They have rejected my withdrawal again. I have not used any bonuses or free spins. I have emailed asking why my withdrawal is being rejected but they don't reply

Please help

Hello Leeboy73,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Leeboy73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.