HomeComplaintsVegas2Web Casino - Player's withdrawal is being constantly delayed.

Vegas2Web Casino - Player's withdrawal is being constantly delayed.

Amount: $10

Vegas2Web Casino
Safety Index:Below average
Submitted: 03 Nov 2023 | Case closed : 18 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Missouri was struggling with delayed payout, receiving a variety of different excuses or timeframes daily. We asked the player to provide more details about her withdrawal request, such as when it was made and if she had any successful withdrawals in the past. However, the player did not respond to our inquiries within the extended 7-day timeframe. As a result, we were unable to proceed with the investigation and the complaint was rejected.

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1 year ago

I cannot get my payout. It’s a different excuse or timeframe daily

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1 year ago

Dear amandaturner4, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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1 year ago

Dear amandaturner4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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