The player's withdrawal took over 6 months and the amount received was lower than he requested for. The casino failed to respond and we were forced to close the complaint as 'unresolved'.
Vegas Rush Casino - The player's part of the withdrawal has been voided.
Black points: 226
Amount: $1,200
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
I HAVE BEEN PLAYING AT THIS CASINO SINCE 2018 AND NEVER WON A THING UP UNTIL A COUPLE OF MONTHS AGO I WON 2000 I PLAYED WITH NO BONUS NO NOTHING SO I CASHED OUT AT 1700 AND NOT ONLY DID IT TAKE 6MONTHS TO GET PAID I ONLY GOT PAID 360 HOW IS THAT RIGHT I HAVE CONTACTED THIS CASINO AT LEAST 100 TIMES AND NEVER RECIEVED THE MONEY I WON WHAT A SHAME I AM SO DISAPOINTED DONT PLAY HERE THEY RIPPED YOU OFF
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3 years ago
Hello amy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Rush Casino. Please allow me to ask you a few more question before we would make any further steps.
When did you complete account verification in the casino? Did you use any deposit or no deposit bonus to accumulate your current winnings? Did the casino give you any explanation of the long delay and reduced winnings?
Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
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3 years ago
.i did my verification back in may and they d***ed me around saying they sent the money to my bank account which was a lie gave them no information for my bank then my check never got delivered.i used nothing but my own 50 no bonus no promotions' nothing i was due 1700 and they paid me 360 and in my withdrawl in the casino it says 1700 lie is there a email i can send you the proof
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3 years ago
Thank you amy for providing additional information regarding your case. I'll now forward your complaint to my collegue Martin who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
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3 years ago
Hello Amy!
From now on I will take care of your complaint. I would like to invite representatives of Vegas Rush Casino into this complaint in order to help us resolve the issue with the withdrawal.
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3 years ago
We would like to ask Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
