HomeComplaintsVegas Rush Casino - Player’s withdrawal has been delayed.

Vegas Rush Casino - Player’s withdrawal has been delayed.

Amount: $2,000

Vegas Rush Casino
Safety Index:Low
Submitted: 06 Sep 2021 | Case closed : 21 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has requested a withdrawal a month ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Requested a withdrawal one month ago. Sent all my information and still have not received anything. I one email they said I was approved for a $750.00 withdrawal. But still nothing.

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3 years ago

Dear Harold,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Harold,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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