HomeComplaintsVegas Rush Casino - Player’s withdrawal has been delayed.

Vegas Rush Casino - Player’s withdrawal has been delayed.

Amount: $2,000

Vegas Rush Casino
Safety Index:Low
Submitted: 06 Sep 2021 | Case closed : 21 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has requested a withdrawal a month ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Requested a withdrawal one month ago. Sent all my information and still have not received anything. I one email they said I was approved for a $750.00 withdrawal. But still nothing.

Public
Public
3 years ago

Dear Harold,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Harold,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news