The player from United States has requested a withdrawal a month ago. Unfortunately, it has not been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Requested a withdrawal one month ago. Sent all my information and still have not received anything. I one email they said I was approved for a $750.00 withdrawal. But still nothing.
Dear Harold,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela