My experience with Leon Casino has been extremely disappointing and I strongly advise against playing there. Despite my efforts to leave a review, it was either not approved or deleted. The casino automatically ends games as soon as large wins are made. Although the amount won is displayed in the history, it is not credited to the player's account. When I contact support, they simply tell me to be patient as there are supposedly technical problems - especially when larger amounts are won. I have been waiting for a week now for Leon Casino to credit me with my winnings. Today, 04/09/2024, I was blocked by customer support after asking daily when I would be paid out my larger winnings. Despite an investment of over €1,500, all my larger winnings are stuck somewhere between technical problems and customer support. I strongly advise against using this casino. I also plan to file complaints with regulators and consumer protection organizations so that my case - and possibly that of many other players - can be reviewed.
Attention: Avoid bonus deposits, as operators often change their bonus terms and conditions. According to the general terms and conditions (T&Cs), the player must wager 30 times the deposit amount plus the bonus amount in the casino or on slots in order to be able to withdraw winnings. However, there are complaints that customer support sets its own rules and increases the bonus to 35 or even 40 times, which makes it even more difficult to meet the bonus terms and conditions. It is inevitable that players often reach exactly this amount, but then have nothing left in their account. Although the gaming fun was positive, this represents a financial defeat for the player.
Yesterday I did an interesting experiment to test the behavior of a particular slot game. I started with a balance of €100 and started with different bets to see how the game would develop. First, I bet 10 games at €2, but there were no wins. My balance dropped to €80. Then I tried my luck with 20 games at €1, again without success. My balance continued to decrease. Next, I bet 20 games at €50, where I got some wins, but they were not big enough to cover my losses. Finally, I decided to bet €50 at €10, which was 500 games. Although the game showed an RTP of 95%, the machine swallowed my €50 completely and my balance dropped to €20. But then something surprising happened: the machine activated free spins and I won a slightly larger sum, but it did not exceed the original €100. This experience led me to realize that in such cases the game has less to do with gambling and more to do with managing the player's available money.
- Fast deposit
- Quick registration
- Large selection of games
- Attractive bonuses and promotions
- User-friendly platform
- Problems with withdrawals
- Lack of customer support
- Questionable transparency
- Bonus games are for entertainment purposes only
- Constant verification for withdrawals of larger amounts