Spinarium Casino - Player’s withdrawal is delayed.

I can't get my money to my bank account for more than 2 weeks. Support said that there are technical problems on the part of the payment provider, as my country became inaccessible during the provision of services. I was offered other options such as cryptocurrency, but I don't have that option. I don't know what to do.

Dear alexiboss996,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Spinarium Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please send me a screenshot of the available deposit and withdrawal methods you see in your casino profile?
• Could you kindly confirm if you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Yeah, I've withdrawn before and it's been fine. The methods are still the same, it's just that they don't support my region as such, I use a VPN to play on the site and it's not forbidden by the site's policy as I was informed by my personal manager. I have provided my personal information (with photos) and have had no problems before.

Thank you for your response.

As I mentioned in my previous reply, the casino reserves the right to change the available payment methods at any time. If currently only cryptocurrencies are available for your withdrawal, I can only recommend using a cryptocurrency as your payment method to withdraw your winnings.

They texted me again from support team. I created a wallet and got a withdrawal. Anyway thanks for help.

Dear alexiboss996,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru