Home Complaints Vegas Rush Casino - Player’s having difficulties withdrawing his winnings.

Amount: $1,000

Vegas Rush Casino - Player’s having difficulties withdrawing his winnings.

Vegas Rush Casino
3.5/10 Bad reputation
Submitted: 05 Aug 2020 | Unresolved : 08 Sep 2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

284 days ago - 08 Sep 2020

The player from the US is struggling to contact casino support regarding his delayed withdrawal.

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I try to contact the casino for days now but no one answers & I won followed all procedures in regards to the withdraw but I feel like I’m getting no help. I’m used many casinos and this is by far the most complicated one I just need this to be resolved.

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Dear Jaqun,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. When exactly have you requested your withdrawal? Was this your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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That’s my ID if you need that to verify

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Hello Jaqun,


I checked the withdrawal section (https://www.vegasrushcasino.com/pay/compareWithdrawal/) and I found this:

file

Please let me know if this information was helpful. If not, we will intervene.

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I have yet to be contacted for the ID verification though and my withdraw was approved

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Thank you very much Jaqun for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hello Jaqun,

I am very sorry you’ve come across this problem. Before we can move further with this case, I would like to know if the casino support provided you with an explanation why you weren’t able to upload the documents. Sometimes, a technical glitch can occur, which may lead to issues like this. Could this be the reason?

Thank you in advance for your reply.

Best regards,

Juli

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No I was not provided with this information. It has been a while now and I been waiting to withdraw my funds so can I please get immediate help or at least a email or link stating that my check is being mailed to me

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They canceled my withdraw and didn’t refund me the money I don’t understand why this casino is making this so hard for me is there anyway I can contact a customer service and make a complaint because I am becoming very frustrated

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Hello Jaqun,

I would like to invite Vegas Rush Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please? I will set the timer for 7 days so the Casino can provide a statement.

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We would like to ask the Vegas Rush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

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I am very sorry Jaqun, the casino failed to respond and we have no other option than close your complaint as "unresolved."


We can only hope that the casino will reopen the case and solve your complaint soon.