Home Complaints Vegas Rush Casino - Player is not able to request a withdrawal.

Amount: €100

Vegas Rush Casino - Player is not able to request a withdrawal.

Vegas Rush Casino
3.6/10 Bad reputation
Submitted: 03 May 2021 | Case opened
Current status

Waiting for casino to reply

6d 17h 55m 16s

Case summary

06 May 2021

The player from Norway cannot withdraw his bonus winnings.

Public

Wagered a free chip. Met the requirments and had 800 dollar, tried to cash out 100, but then they said that i was noe eligble for withdrawal. Complete scam.

Public

Dear Jonas,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem since there might be many possible reasons why you cannot withdraw. Could you please forward me a link to the bonus you activated? Have you passed the verification?

Have you tried contacting the casino’s support regarding this issue? If there is any communication between you and the casino, please, forward it to kristina.s@casino.guru.

I will be waiting for your reply patiently.

Best regards,

Kristina

Public

I asked the support how to withdraw money from the site, the support said to send in documents utility bill and bank info. I did that and came back 3-4 days later, and asked for the progress. After that the "agent" said that i couldt withdraw because i was from norway?

Public

Do you happen to have that message? Would you be so kind and forward it to kristina.s@casino.guru (or you can post it here)?

Public

It was in customer chat, so that chat dissapears

Public

Thank you very much Jonas for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public

Hello Jonas,

I looked at your complaint and will do my best to help you. I would like to invite Vegas Rush Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Vegas Rush Casino has 6d 17h 55m 16s to reply