Vegas Rush Casino - Player is experiencing an undefined problem.

they cheat in matters of winning categorically from the first message, claiming that there is an undue win to ease the offer, they propose freespins to mute the person deceived when asked about the license, they interrupt the conversation by saying that the website is closed by closing the conversation window, I can document everything with screens of Victorin's happy spin, I win 5000 USD with conversation scenes in order to obtain a specific information please help someone else has been robbed manipulated where can I claim my rights?

Dear 19mateusz90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that all your winnings have been accumulated from a No Deposit bonus?

Regarding the Casino license, as far as we are concerned, this gambling establishment operates without an official license. Please check the review on our website https://casino.guru/vegas-rush-casino-review.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

my winnings are in the correct casino account says that they are bonus funds

I am sorry, but I still don't understand. You have accumulated certain winnings but they were not rewarded to you?

exactly they don't want to pay me

What reason has been given to you to decline the winnings, please?

Dear 19mateusz90,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.