Dear mickey11, unfortunately, the casino didn't react to our attempts to contact them. I think you're eligible to receive the whole amount in USD and the price of Bitcoin cannot make an impact on the final amount you receive if your casino account was created in USD and you requested the withdrawal in USD. I'm afraid there is not much that can be achieved without cooperation from the casino's side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Natalia
Dear mickey11, unfortunately, the casino didn't react to our attempts to contact them. I think you're eligible to receive the whole amount in USD and the price of Bitcoin cannot make an impact on the final amount you receive if your casino account was created in USD and you requested the withdrawal in USD. I'm afraid there is not much that can be achieved without cooperation from the casino's side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Natalia