The player from California had been waiting for his approved withdrawal since January 18th, but it remained in queued status without being transferred into his bank account. We reached out to the player to gather more information about his account verification status and the nature of his winnings, but received no response. Due to the lack of communication from the player, we were unable to further investigate the issue and had to reject the complaint.
Vegas Casino Online - Player's withdrawal has been delayed.
Amount: $470
Vegas Casino Online
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Vegas Casino Online has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
won on the 18th of jan still pending as of feb10th 14 days then it got approved then another week in que to get paid at least so far. so as of feb 10th still has not wired to my bank
Public
Public
10 months ago
Hello randysblackline,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
