Vegas Casino Online - Player's withdrawal has been delayed for a month.

I was authorized for a withdrawal Dec 10 but have not received it they told me "Thank you for waiting. be advised that this process may be taking longer than usual due to increases in the volume of withdrawals in our queue and the availability of new batches of payments but please rest assured that our provider will do their best to honor your funds as soon as possible and once this is done, we will notify you via email."

This has been going on for a month now

Hello ravenwolf24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Casino Online. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick

Yes my account was verified and the withdrawal authorized.

"Dear Customer

Thank you for contacting us.

Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon. 

We will gladly notify you when your payout has been confirmed.

Kind regards,

Ivan - Withdraw Support Agent -Vegas Casino Online"

This is the last email I received Jan 2 when I inquired about my withdrawal.

Yes the winnings were won with a deposit plus a first time player bonus. The last time I spoke to the casino was Jan 14 and received the same answer that they we’re waiting for the next batch to be released and that there were so many people withdrawing and I was in the queue and had to wait my turn

Frank

Thank you ravenwolf24 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear ravenwolf24,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegas Casino Online representative to join this conversation.

Dear Vegas Casino Online,

Could you please provide more information about this case?

Thank you in advance,

Mirka

The casino has emailed me saying the funds for the bank deposit have been sent. Just waiting on $200 withdrawal in BTC

Here is the last conversation I had with the casino today

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I understand

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

No use continuing with this futile effort - they will not answer you - I've decided to reverse this deposit and just play it out and never go back to this casino again - thank you for your help

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.