Vbetcrypto Casino - The player's account got blocked.

Hello, I was blocked on vbet com and did not withdraw 1533 FTN ~ 1306 USD.

My account is fully verified and I did not violate anything.

Support says they are checking the game history.

Please help me get my money back from these scammers.

Hello Pirnatuyptah292,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbetcrypto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account verified a few days ago. Sometimes used bonuses. In total, I deposited $950 on the site, and withdrew 0. I played only in slots.

The casino says that it is checking the history of the balance. There is no specific end date for the review. They just say every day that the check is not over yet.

Hello Pirnatuyptah292,

If the verification was finished aprox. a week ago, and the whole process may take up to 14 days I would recommend to wait until the casino finishes the checks. Can you please advise when was the last time the casino responded to you regarding your checks?

Hello, today the casino answered that they were ready to unblock my account, but at the same time leaving only $20 instead of $1320 won

They can’t even say what and how I violated.

Attached are screenshots of the correspondence.

The casino stole my money

Thank you Pirnatuyptah292 for all the information provided so far. As we currently do not have more information regarding what rule did you violate or why did the casino void your balance, your complaint will be now forwarded to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Pirnatuyptah292,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask you to confirm the website address of the casino please?

We would like to invite Vbetcrypto Casino to join the conversation and participate in the resolution of this complaint.

Dear Vbetcrypto Casino,

Can you please explain which rule has been broken by the player and caused their winnings to be confiscated?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pirnatuyptah292,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam