Vbet Casino - Player's account has been suspended.

Hello,

I joined Vbet.com 3 days ago and i make a deposit of 5000 Eur. Then i make a bet of 1.6 odd that i won so i got 8000 euros. The bet was about set winner at volleyball Ligue 1 of France. After 10 min of this win i have been loged out and lost the access of my account "Client Locked". The day after Vbet requested me to send a video selfie holding my ID. Then they sent me an email :" The video selfie has been verified successfully but the account still under review".

I contacted the support many times but they said the same thing everytime : your account is still under review checking you bet history".

Come on I made just 1 bet !!

I feel like Vbet try to delay or steal my money ! Please Help

Dear Lhkimi,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Hello

Thanks Petronela for your answer.

I have just sent you an email.

Thank you again

Thank you very much, Lhkimi, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.