Vbet Casino - Player complains that he didn’t receive Free Spins.

Dear Ripjacker99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand if the bonus has been cancelled there is not much we can do. I understand that live chat agents could be more helpful but unfortunately, we can't penalize the casino for it.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

I do understand that...I never cancel a bonus. Although I feel like it's very unfair of the agent to tell me to cancel the bonus right away and then tell me that I never used it in the first place..however I do understand..it's not the end of the world and not a huge issue. It just felt very unfair tbh

I wish I could be of more help. Do you think there's anything else we could try to assist you with?

Nope that's oka! I appreciate your services 🙂

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Sorry to reopen this you can close it again. Just wanted to provide an update that it took some time but Vbet casino ended up giving me all of the spins and that I am very grateful they honored them!"

Awesome news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ripjacker99, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru