Uptown Aces Casino - Player's withdrawal issues with casino payment method.

I played Uptown Aces, I won $380.13. They sent me a check that I wasn't able too cash because it had a Canadian routing number. I contact customer service. They say I need a letter from the bank explaining why it couldn't be cashed, I got the letter from the bank and submitted it. They put the money back in my player account to do a wire transfer, however they don't transfer to Credit Unions! That's awfully funny because that's where they withdrew the funds for me to ay from. So your telling me you can withdraw from my credit union for me to play, but you can't deposit my winnings to the same credit union! Make it make sense! I'm stuck with money I can't redeem! SCAM!!!!

Dear deannrobinson68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear deannrobinson68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.