Winnerz Casino Review

The player from Sweden had won 200 euros and initiated a withdrawal on July 4th, which was rejected by the bank and had not been resolved for almost two months. Two other withdrawals made on July 6th were also rejected, but the player received the funds back after two weeks, indicating inconsistencies in the process. The issue was resolved after the Complaints Team intervened, prompting the casino to investigate and eventually return the funds to the player's account on September 2nd. The player confirmed the successful withdrawal later that day, leading to the closure of the complaint.

The player from Sweden had been waiting for a £300 withdrawal for a month, despite having had no issues with previous withdrawals over the past year. The casino claimed the delay was due to bank issues but had not provided any updates. The player confirmed using Trustly for transactions and frequently contacted customer support without resolution. The casino later informed the player of an error with the withdrawal and advised them to try again. The issue was marked as resolved by the Complaints Team following this update.

The player from Sweden had made 4 withdrawals totaling 1500 euros from the Wisho casino but had not received the funds. The casino had used the SEPA payment method, which was not compatible with the player's bank. The player provided another bank account connected to the SEPA network but still had not received the money after more than a month. The Complaints Team communicated with the casino, which acknowledged the issue and stated that the funds were being tracked. Eventually, the player confirmed receiving all his money, resolving the complaint successfully.

The player from Sweden had self-excluded for gambling addiction on Trickz in June 2023, but was still permitted to play on a sister casino, Wisho, where she lost 2156 euros. The player had demanded a refund, and the casino had initiated an investigation into the matter. The player had been able to open an account and deposit, play, and even withdraw some winnings of 998€. The casino had agreed to process a refund of the player's deposits, but the transaction was delayed. After our intervention and communication with the casino, the casino refunded the remaining amount. The player confirmed that she had received all refunds. We had marked the complaint as resolved.

The player from Denmark requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Sweden was experiencing difficulties withdrawing their winnings due to ongoing verification. Later, the player confirmed that their account was finally verified so the complaint was closed as "resolved".

The player from Australia reported an issue with a deposit made several hours prior, which had been received by the casino but was not visible in their account for play. They expressed dissatisfaction with the customer service, which was delayed in addressing their enquiry. The issue was resolved when the player ultimately received the deposited funds, along with 50 free spins as an apology, leading to a significant win of over $1500. The complaint was marked as 'resolved' in the system following the player's confirmation of the resolution.

The player from Sweden had her account at Tsars Casino permanently closed after winning 20,583 Euros and making multiple withdrawal requests. Despite being fully verified and following the rules, the casino stated that the closure was for security reasons, and she had 18,000 Euros remaining in her account. She received little communication from the casino regarding her winnings. The Complaints Team facilitated communication between the player and the casino, which led to the account block being lifted and the player successfully receiving all her withdrawals. The issue was resolved, and both parties expressed satisfaction with the outcome.

The player from Germany made three withdrawals totaling 1,100€ to Jeton, which were not processed. Customer service claimed the finance department was handling it, but there was no progress, although a test withdrawal of 20€ was successfully credited. The player confirmed her account was fully verified, but no specific reason for the delay was provided by the casino. The issue was resolved when the money was credited back to her player account, and a new withdrawal was successfully processed. We marked the complaint as resolved.

The player from Sweden had faced an issue with Tsars Casino when he had tried to withdraw 1,973.93 Euros. The funds had bounced back due to the player's closed bank account. Despite daily reminders and submission of a bank statement over two months, the casino had not sent the funds to the player's other account and had stopped responding. The player had also raised concerns about the casino's marketing practices towards Swedish players without a Swedish license. The complaints team could not assist in the licensing issue but had managed to get the casino to confirm that the funds had been returned and transferred to the player after a delay due to the closed bank account. The issue had been marked as resolved by the complaints team.

The player from Greece had faced continuous difficulties in withdrawing his winnings from the online casino. Despite various attempts, excuses, and recommendations from the casino, the withdrawal had not been successful. He had provided all necessary proofs and had been waiting for a resolution for weeks. After the player submitted his complaint, the casino sent him a receipt of the money transfer to his account. The player confirmed that the money had been successfully delivered to his account. As a result, we had closed the complaint as 'resolved'.

The player from Germany is struggling with the bank account verification process. Despite providing the necessary documents, the verification has been consistently rejected. Player’s complaint has been resolved successfully.

The player from Italy had his winnings confiscated and account blocked after he was accused of performing chargebacks. The complaint was resolved. Later, it became clear that the casino's accusations were based on a chargeback report sent by their payment provider, which included the player's deposit. After investigating the issue, the payment provider was able to locate the payment and confirm that no chargebacks were performed by the player.

The player from Belgium had deposited 4000 euros, received cashback, and won a total of 20,000 euros, attempting to withdraw 5000 euros. However, the casino confiscated most of the winnings, claiming a maximum win limit of 1000 euros, while the player believed the casino should have adjusted the winnings in accordance with its rules. The player contested the casino's actions regarding her winnings. The issue was resolved with the player accepting a compensation of 2000 euros from the casino, despite initially seeking a higher amount. We had recommended that the casino automate the cashback bonus rules to prevent future complications.

The player from Germany had experienced technical issues with Casoo Casino, including being logged out after each deposit, prolonged wait times for deposit visibility, and various error messages that prevented gameplay. These issues had hindered his ability to use bonus spins and enjoy the games. After the player had communicated with the casino, he decided to close his account and requested the complaint to be closed. We had marked the complaint as 'resolved' in our system.

The player from Greece had had a withdrawal issue with an online casino. After wagering a 50€ deposit, he had had a balance of 955€. However, he had placed a bet of 2.40€, which was above the maximum allowed bet of 2€, leading to the cancellation of his withdrawal and his balance being reduced to 50€. The player had provided screenshots of his betting history and communication with the casino. We had attempted to involve the casino in the discussion, but they had initially failed to respond. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino. However, after reopening the complaint at the casino's request, the casino had agreed to refund the player 905.59€ with a wagering requirement of X1 and a pre-deposit due to a platform change. The player had accepted this resolution, completed the wagering requirement, and withdrew the remaining balance. The complaint had then been marked as 'resolved'.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player received the bigger part of his winnings and eventually lost the rest.

The player from Sweden has submitted incomplete home address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany is unhappy with her winnings being split into several installments based on yearly withdrawal limits. The casino refused to pay the player's winnings because there was a suspicion of breach of T&Cs of the casino. After prolonged investigation and raising the complaint with the Licensing Authority of the casino, the decision was made that the winnings will be paid to the player in monthly installements.

The player sent requested documents to the casino, but his account could not be verified. The casino claims there are similarities with other accounts, so his account was blocked and deposits returned. The player received his money, so we closed this complaint as resolved.