Winnerz Casino review

Name: Winnerz Casino review
Item: Winnerz Casino
Rating: 9.5
Author: Zuzana Cirochova

9.5/10Safety Index Very high by Casino Guru

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Winnerz Casino review

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Show company details

Payment methods

Show all (31)

Withdrawal limits

per month

€20,000

per week

€6,000

per day

€3,000

Operator Feature Buy Ltd.

Established 2022

Estimated annual revenues

> $5,000,000

Licensing authorities

Comoros (AOFA)
Estonia

OverviewBonusesUser reviews16Safety Index explainedDiscussion55Payment methods31

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Winnerz Casino Review

For this review, our independent casino review team put Winnerz Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Based on our evaluation methodology, Winnerz Casino scored a Very high Safety Index of 9.5, which means it is one of the best online casinos on the web in terms of player safety and fairness. Keep reading our Winnerz Casino review to learn more about this casino and decide whether it is a good choice for you.

Is Winnerz Casino fair and safe? Safety Index explained

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Winnerz Casino review, we extensively examined and analyzed the Terms and Conditions of Winnerz Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

Based on our estimates or gathered data, Winnerz Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

Based on our findings, no important casino blacklists feature Winnerz Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

In our comprehensive review of all relevant aspects, Winnerz Casino has attained a Very high Safety Index of 9.5. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.

Note: Winnerz Casino is linked to 7 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Winnerz Casino.

Terms and Conditions of Winnerz Casino

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Winnerz Casino during our review.

Player complaints regarding Winnerz Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 0 black points.

User feedback and reviews of Winnerz Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

The user satisfaction feedback of Winnerz Casino shared by 16 users has resulted in a Good User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company information

Winnerz Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino according to our classifications.

Winnerz Casino was licensed by regulatory authorities in these specific countries or geographic areas: Estonia, Comoros (Anjouan Gaming).

Payment options, withdrawal limits and win limits

Winnerz Casino supports 31 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA, Nordea, Zimpler, Bitcoin (BTC), Bank transfer, ApplePay, Tron (TRX), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Rapid Transfer, OP Bank, Danske Bank, SEB Bank, Swedbank, Luminor, LHV, Handelsbanken, OmaSP, Jeton, Alandsbanken, S-Pankki, Aktia Bank, POP Pankki, Säästöpankki, MiFinity, Google Pay.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 3,000 per day	No win limit
EUR 6,000 per week
EUR 20,000 per month

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Winnerz Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7
Russian			24/7
German			24/7
Finnish			24/7
Norwegian			24/7
Estonian			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Winnerz Casino, your account, withdrawals, or anything else. According to our tests and collected information, Winnerz Casino has a good customer support.

Winnerz Casino casino games and slots

Players can enjoy these types of casino games at Winnerz Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 49 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Evoplay, Push Gaming, BGaming, Endorphina, Wazdan, Red Rake Gaming, Spinomenal, Booming Games, Relax Gaming, Greentube, G Games, Gamomat, RAW iGaming, SlotMill, Onlyplay, Amusnet, PG Soft (Pocket Games Soft), Gaming Corps, Ela Games, Yolted, Octoplay, Peter & Sons, AvatarUX, Live88, Kalamba Games, Popiplay, Shady Lady, Games Global, Barbara Bang, Hacksaw Gaming, Print Studios, BT Gaming, Ruby Play.

Winnerz Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 10 bonuses from Winnerz Casino:

100% up to €500 and 100 extra spins
50% up to €500
100% up to €500 and 100 extra spins
100% up to €500 and 100 extra spins
50% up to €500
200 EXTRA SPINS on Legacy of Dead
150 EXTRA SPINS on Sweet Bonanza, Pandora's Box of Evil
100% up to €200 and 100 extra spins
150 EXTRA SPINS on Pandora's Box of Evil
200 EXTRA SPINS on Legacy of Dead

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (31)

Withdrawal limits

per month

€20,000

per week

€6,000

per day

€3,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (6)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers

Show all (49)

Casino screenshots

Positives

Good selection of game providers
Deposits by cryptocurrencies are accepted
Simple and clean website design
Live chat support is available 24/7
Live dealer games are available

Negatives

Withdrawal fees

Author: Zuzana Cirochova Last updated: 27 Jan 2026 Anything incorrect or missing?Let me know

Winnerz Casino bonuses

Browse all bonuses offered by Winnerz Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Winnerz Casino

This is a place to share experience with Winnerz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 16 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

maskentier

Bronze

Germany

• 2 weeks ago

So far, my experience has been absolutely terrible. The payout has been stuck in pending status for days (in other casinos, it's minutes to hours). It can be canceled at any time, and support provides no information other than copy-pasted answers. The RTP is also abysmal in my opinion.

nothing
nichts

The payout has been stuck in the system for days and can be cancelled at any time.
Auszahlung hängt seit Tagen im System und kann jederzeit storniert werden
Support only responds to "copy and paste" messages and provides no information whatsoever.
Support antwortet nur in "Copy Paste" Nachrichten und hat keinerlei Infos

AleKing44

Diamond

Germany

• 2 months ago

I deposited money twice last summer, and everything worked smoothly.

Yesterday I received an email with a promotion. You had to follow the Winnerz channel on Instagram and Telegram to get a spin on their wheel. My wheel landed on 100 free spins for Le Bandit (at €0.20 each). I was lucky; the free spins paid out almost €200. I had to wager this amount 35 times, and in the end, I was able to withdraw €1420. I'm surprised that there are still casinos that offer free bonuses and don't limit the maximum withdrawal to €50 or something like that.

I then verified my account (it took 5 minutes), submitted a withdrawal request, and the money arrived after about 12 hours.

Fast payouts
Schnelle Auszahlungen
competent support staff
kompetente Supporter
Many promotions
Viele Promotionen
Fast verification
Schnelle verifizierung

wxwI

Bronze

Finland

• 5 months ago

They make you wager your own money 5x or they take 10% commission of your withdraw. I mean example you deposit 50e and you need to wager 250e even thou it's your own money. There should never be anymore than 1x wager when ur not playing with bonus money. They have updated their policy somewhere in summer so players who used to play there don't have a clue about the new wager policy. And ofc the casino have not informed that to the players. Avoid this casino all costs.

Hopefully Casinoguru will also update their casino review about winnerz casino and their wagering requirements.

Shady wagering requirements with your own money(not bonus)

Winnerz Casino

Dear wxwl,

We truly appreciate you taking the time to share your thoughts with us. We completely understand how wagering requirements might feel unclear or even frustrating at times, especially when they apply to your own deposited funds.

The purpose of these rules is to maintain a fair and sustainable gaming environment for all players. They help ensure that the platform remains balanced, supporting fast and secure payouts while allowing us to continue offering generous bonuses and high-quality service. This approach promotes fairness for everyone and provides a stable experience without introducing additional fees across the board.

We know such conditions can sometimes seem strict, but they’re in place to protect fairness and ensure that everyone enjoys the same safe and transparent gameplay. You can always find the full details about wagering and withdrawal conditions in our Terms and Conditions.

If you’d like any clarification or just wish to talk it through, please feel free to reach out via live chat or at support@winnerz.com — our team will be happy to help you personally.

Warm regards, 
The Winnerz Team

A.k.M

Bronze

Germany

• 6 months ago

The BEST CASINO I have found so far.
Fast payouts. Big winnings: €2,000/3,000 in your account in just a few minutes.
Smaller withdrawals are paid out by 10:45 a.m. the next business day at the latest. A particularly positive aspect is that requested withdrawals can no longer be canceled after a few minutes.
Chat is absolutely helpful and correct.
Cash back (unless you are in the black overall) is carried out on time and correctly WITHOUT SALES CONDITIONS
VERY POSITIVE: Game breaks of up to 7 days are accepted and deleted after 48 hours at the earliest.

2.Suggestions for improvement from me!!!
There should be variable breaks in play up to
1 month, which CANNOT be cancelled after 48 hours but until the AGREED END
apply!!!!
There should also be Merkur slots with the risk ladder, as these are unfortunately missing and so far I have only found providers that do NOT pay out correctly.

FAST PAYOUTS
SCHNELLE AUSZAHLUNGEN
Great customer service
Super Kundenservice
Correct cashback
Korrekter Cashback
Game break 48 hours safe
Spielpause 48 stunden sicher

NOTHING NEGATIVE
NICHTS NEGATIVES

sdexcid

Diamond

Canada

• 8 months ago

I havent cashed out yet but the casino layout is welcoming, nice and everything works well.

Seems like its probably a good casino. If I get a cashout ever Ill let you know how it goes.

However, they have all the providers on lowered RTP so probably wont stick around the casino long and move onto other ones.

Nice casino
layout very nice
Warns you of max bet on bonus before opening game
Fast deposits

Lack of deposit options
all low rtp

winstoncarter131

Silver

New Zealand

• 11 months ago

I got a cool little bonus in my email 50% on my deposit with a low wagering requirement.
After wagering was finished I had about nzd4500, next time I logged into my account only nzd2000 was left.
Contacted support and they tell me there was a max win amount on my bonus.
I clearly checked all terms in the email and on their website and there is no max win rule anywhere, there was extra terms specific for this bonus and I checked them while playing and was no max win term.
When I talk to support they claim there was a max win term in the bonus terms but that its not visible at this point.
I say okey sure if you can prove that and show me that terms I will accept it as my fault for missing that term, support tells me they will get back to me by email soon with proof of the term.
3-4 days goes and no message from them and when I contact them they simply just wrote to me that the decision is final and they didnt show anything to prove their claim.
Is this okey just removing winnings without any grounds?

Good looking website

Took money from my winnings, Told me would get back to me but never did, Rude when contacting them again and refuse to show proof of terms they claim were in place

Aladin12345

Bronze

Germany

• 1 year ago

I would avoid this casino. The casino does not have a license for Germany and is therefore illegal. You will not receive any payouts in the event of a dispute. The licensors will not support you in the event of a complaint. Be careful, responsible gaming is not observed here. Please never play here again.

Unfortunately nothing!
Leider nichts!

customer service extremely poor
Kundenservice extrem schlecht
No license for Germany, therefore illegal
Keine Lizenz für Deutschland, somit illegal
No bonus despite losses of more than 3k
Kein Bonus trotz Verlusten von mehr als 3k
Responsibility for players with gambling problems does not exist
Verantwortung für Spieler mit Spielproblemen nicht vorhanden
Customer service unfortunately heartless and ice cold
Kundenservice leider herzlos und eiskalt

Winnerz Casino

Dear Aladin12345,

Thank you for your feedback and for taking the time to share your experience with us.

As Winnerz is a licensed and responsible operator, we are committed to strictly following the Responsible Gambling policies.
We recognise the importance of creating a safe gaming environment, and as such, we take our legal responsibilities seriously.
By meeting our legal obligations, we ensure that all our activities align completely with the rigorous standards established by our licensing authority.

It is essential to guarantee that the account creation process and your interactions with us adhere to the legal requirements in your area, while also being mindful of the laws applicable to your jurisdiction. This way, you can ensure that your experience on our website is both safe and compliant with the law.

Moreover, a dedicated Responsible Gaming section can be found on our website, which offers access to a variety of tools and resources intended to support those who feel that gambling has caused significant harm in their lives.

We express our heartfelt apologies for any inconvenience experienced and appreciate your understanding in this matter.

If you have further questions or require assistance, please do not hesitate to contact us through live chat or via email at support@winnerz.com. We are here to assist you.

Best regards,
The Customer Support Team of Winnerz

yoyeli

Diamond

Finland

• 3 years ago

Shady casino. I requested self-exclusion from all of the operators website and was effectively granted that. The casino, however, sooner than later, contacted me via telephone offering me free money if I reopened my account. Also; reviews are paid for.

Groverkatrina7

Bronze

Estonia

• 3 years ago

Winnerz has been my absolute gold standard, although I do believe they can do much better in terms of the games they offer, among other things. They must maintain those, especially the slots, updated with the most recent ones. I believe it is the most important area where they can make improvements if they want to continue to rank highly on casino lists like this one. In my honest view, they need to make a significant improvement in that area. They simply have to get over this minor obstacle.

Different Perks for Active Players Solid Welcome Bonus Crypto Friendly

Jessiehampton6875

Bronze

Finland

• 3 years ago

Let me share with you my experience with Winnerz as I had never actually thought about playing in a great casino game before. Along with having fantastic games, they also offer daily bonuses and numerous services that give gamers wonderful offers on each game. Additionally, I believe that Winnerz is one of the very few casinos with fantastic blogs. They also offer advice on how to win games like blackjack and poker, and I loved every minute of my time at Winnerz.

Besy Experience of this casino Site. I love.

rosslablance52

Bronze

Denmark

• 3 years ago

Here, we had a great time. wonderful fun games to choose from in abundunce. However, we enjoyed ourselves. I'm eager to return.

Justin5

Unregistered user

Sweden

• 3 years ago

Very smooth to play, very fast transaction and very fun. What I can say here is WOW!!!

omelettejessica716

Bronze

Finland

• 3 years ago

First off, their site really looks clean and even has a modern touch to it. Has a space theme and it's easy to navigate, On top of that, all the features really pan out for me, *multiple thumbs up*

No Sports betting

RiversInLondon

Bronze

Sweden

• 3 years ago

This sites is the best in terms of casino games graphics. And always have a new and updated games. Great!

siiiennaaa

Silver

Luxembourg

• 3 years ago

Winnerz casino is a site that has truly made me win a couple of games. I appreciate how they offer a lot of roulette variants that make it more exciting plus a solid set of games from their game catalogue. Transactions here are smooth so I can't say anything against it. Amazing site overall.

Solid selection of games
Well known software providers
Solid Cashback bonus and promotions

Multiple Country Restrictions

JuhaK

Bronze

Finland

• 4 years ago

My balance changed from 300€ to 49€ without explanation. After 6 hours of playing. No game history or anything to help you in bad situation. Hope you haven't sent any documents to them. Most likely zombie casino.

Not so laggy site.

No live support
No deposit history
No game history
No any history of your playing or cashier

Winnerz Casino

Good afternoon

We have checked your case and as you can see, support has fully explained why this happened. A full response has been provided to you 9 minutes after your request.

As the reason is that you exceeded your bet limit when playing with an active bonus. Your maximum bet was 20 euros, whereas according to the rules you can play no more than 2 euros per bet.
At the time of the automatic check, you had your deposit returned to your account and your winnings were cut off.

We are sorry this happened to you, but we try to provide the best service among online casinos.

Andrei

Safety Index of Winnerz Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Winnerz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.5/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a positive impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Winnerz Casino and related casinos

(27)

27All1Opened0Unresolved6Resolved20Rejected

Complaints directly about Winnerz Casino

Current status Waiting for casino to reply 5d 0h 57m 31s

Player’s account is closed with winnings confiscated.

The player from Germany faces issues withdrawing her winnings from Winnerz Casino, where her account has been closed despite prior verification of her documents. After multiple requests for additional selfies and a video verification call that she was unable to attend due to language barriers, the casino refunded her initial deposit but denied her access to her winnings, leaving her feeling harassed and disrespected.

Read moreRead less

Opened Submitted: 31 Mar 2026

Our verdict Unjustified complaint

Player’s winnings have been confiscated.

The player from Germany had her winnings of €4500 confiscated after she met multiple verification requests, including submitting documents, a photo, and participating in a video call. Despite completing all requirements, the casino claimed she did not pass the verification and would only return her initial deposit of €300. After reviewing the video verification and all materials provided by the casino, it was concluded that the verification was not successfully completed according to the casino's internal security requirements. Consequently, the claim for the confiscated winnings was not supported, and the complaint was rejected. The player was advised to cooperate with the casino to receive the refund of her deposit and was informed she could consider contacting the casino’s licensing authority for further review.

Read moreRead less

Closed Submitted: 31 Mar 2026

Disputed amount: €4,500

Our verdict Case closed

Player’s withdrawal is delayed.

The player from Sweden had requested a withdrawal over 7 weeks ago, but it had not been received. Although the casino claimed the funds were sent, her bank could not confirm any transactions from Nexpay. After she provided a bank statement with a stamp, she was still waiting for a resolution. The casino confirmed the withdrawal was processed and funds released, but the player's bank did not receive the payment, prompting an ongoing investigation with the payment provider. The player indicated the withdrawal had been made to a credit card without an IBAN, which likely caused the payment to fail. The issue was ultimately marked as resolved after the player confirmed satisfaction.

Read moreRead less

Resolved Submitted: 16 Jan 2026

Disputed amount: €1,800

Our verdict Other

Player’s withdrawal is blocked and winnings are lost.

The player from Spain faced a blockage in withdrawing €500 from Winnerz Casino due to repeated Paysafecard verification, despite having previously verified her account. During the verification process, her balance was not frozen, which resulted in a loss of her winnings. The casino refused to take responsibility and offered inadequate compensation in the form of free spins. The complaint was resolved by stating that the player was responsible for managing her account and balance, and since the funds were lost during regular gameplay, no further action could be taken. It was concluded that the winnings could not be refunded as they were voluntarily lost.

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Closed Submitted: 15 Dec 2025

Disputed amount: €500

Our verdict Other

Player alleges winnings were confiscated.

The player from Poland reported a discrepancy in his winnings at Winnerz casino, claiming he should have won PLN 45,000 but received only PLN 36,000 due to a displayed error in the game multiplier. He believed he was cheated out of PLN 9,000 and had evidence to support his claim. After reviewing the evidence provided, it was concluded that a screenshot of the actual win was necessary to substantiate the claim, which was not submitted. As a result, the complaint was closed, and the player was advised to contact the game provider, Pragmatic Play, for further resolution.

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Closed Submitted: 03 Nov 2025

Disputed amount: 45,000 zł

Our verdict Player stopped responding

Player’s withdrawal is delayed from Winnerz Casino.

The player from Norway had requested a withdrawal from Winnerz Casino on October 9th, but after 8 days, the payment had not arrived. Despite having a fully verified account and no pending requests, support had provided vague responses, and the player was frustrated by the 30,000 NOK withdrawal limit, which delayed access to larger winnings. The Complaints Team had been unable to proceed with the investigation due to a lack of response from the player, leading to the closure of the complaint.

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Closed Submitted: 16 Oct 2025

Disputed amount: 113,000 kr

Our verdict Case closed

Player’s withdrawal is delayed.

The player from Austria experienced delays with her first withdrawal, which remained unprocessed a week after she submitted a verification selfie as requested by the casino's security department. Despite receiving two subsequent withdrawals quickly, she did not receive a response regarding the status of her initial request. After further investigation, it was confirmed that the player successfully passed the verification process, and her account was fully verified. The player subsequently received her winnings, and the complaint was marked as resolved by the Complaints Team.

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Resolved Submitted: 12 Jun 2025

Disputed amount: €450

Our verdict Case closed

Player’s account has been closed without receiving funds.

The player from Austria faced issues with his account after claiming he did not receive a €200 deposit, which the casino insisted had been credited before his account was closed due to inappropriate comments. He provided evidence of his deposit and winnings from a bet but was frustrated with the casino's refusal to refund the money. The issue was resolved when the player confirmed that the money had been transferred back to him. The complaint was marked as resolved in the system, and the Complaints Team expressed appreciation for his cooperation.

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Resolved Submitted: 12 Jun 2025

Disputed amount: €200

Our verdict Unjustified complaint

Player’s winnings have been capped.

The player from Ireland faced issues withdrawing her winnings, as the casino capped her payout from a reload bonus to 1000, a condition that had not been stated in the terms. Additionally, the chat support mentioned that the casino could implement such caps at their discretion. After reviewing the casino's terms and conditions, it was found that the cap on winnings from bonuses was indeed mentioned, which the casino followed. Consequently, the complaint was closed as the casino acted within the established rules.

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Closed Submitted: 26 May 2025

Disputed amount: €5,400

Our verdict Other

Player encounters unblocked casinos despite restrictions.

The player from Finland reported that he had been blocked from all casino sites in 2021 due to a serious gambling problem, but he found that Winnerz and Estonian casinos did not adhere to this block. The Complaints Team acknowledged the player's frustration regarding the enforcement of his self-exclusion, confirming that it was effective at the specific establishment in question. However, the team's investigation concluded that the casino's safety rating would not be lowered due to uncertainties surrounding Estonian regulations and potential errors in the national registry system. Consequently, the complaint was marked as rejected, with the assurance that all complaints were retained for future reference should similar issues arise.

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Closed Submitted: 06 May 2025

Disputed amount: €5,125

Show more complaints (+10)