Winmasters Casino GR - Player claims unfair treatment at casino.

I have said several times that the casino is not working fairly, I am wasting money without any return. I have informed them and no one has helped me. They just say that this is a matter of luck and nothing else. Please report it to them and let's look into the issue of my account because I have not had any response for several months. Otherwise, I should be refunded the money I have spent at this casino. Because it is unfair and it does not work properly..

Dear Gxsigalas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at [email protected] if there is anything else I can do for you regarding your complaint.

Best regards,

Veronika

I know very well that you can't have only profits, and that's not what I'm asking for. But I've been making a deposit at the casino I sent you for two months. And the result is that it doesn't work properly, it eats the money and RTP doesn't return some shares. I informed the casino about the problem and as far as I know they say the same things to everyone. That it's correct and they can't do anything wrong with the games.. But I also try the games I play in other casinos and they work properly. I've tried them in yours and they still work properly. And I'm not saying if I have profits but I see how much the game weighs and it looks like it when it works properly. That's why I complained to you so that someone can do the check. I'm not going to lie to make money, but I'm not going to convince you either. Because I didn't win. I don't know how I can help you with what you told me that I would have to prove to you in some way. But if you want, try it out somehow or make some stops at the casino.. That's all I have to say.

Dear Gxsigalas,

Thank you for reaching out and providing more details about your situation.

To proceed with a complaint against the casino, we would need concrete supporting evidence that suggests something illegal or suspicious is happening. Unfortunately, without this, we are unable to take further action. For us to check the casino's Return to Player (RTP) and ensure fairness, it is essential that we have access to your full game history. This will allow us to verify if the games you played were operating as expected.

At this point, since we do not have any substantial evidence to suggest wrongdoing by the casino, we must reject your complaint. However, if you are able to obtain any game history or other supporting documentation that could indicate unfair practices, please send it to [email protected]. We would be more than happy to reopen the complaint and investigate further.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru