HomeComplaintsUniversal Slots Casino - Player's experiencing technical difficulties.

Universal Slots Casino - Player's experiencing technical difficulties.

Amount: $100

Universal Slots Casino
Safety Index:Below average
Submitted: 03 Apr 2023 | Resolved : 04 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Russia is experiencing problems with the game. She managed to resolve the issue.

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1 year ago

Hi, I played this slot. And when the bonus ended , there were 2 spins left , the game crashed and I can 't enter this slot anymore . It doesn 't load to the end . The winnings from this bonus were not credited because it did not end. I tried downloading this slot via another browser and vpn. But it still doesn't load. I tried to write to the casino chat, but it doesn't work

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1 year ago

Dear nadezhda199022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is this the only game that doesn't work or are you experiencing the same issue with other games? Did this situation somehow influence your real money balance? Are all bets from this game recorded in your game history?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

I was able to log in from another device close the complaint

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1 year ago

Dear nadezhda199022,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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