HomeComplaintsTumblewins Casino - Player faces delayed withdrawal request.

Tumblewins Casino - Player faces delayed withdrawal request.

Amount: $251

Tumblewins Casino
Safety Index:Low
Submitted: 15 Nov 2024
Case opened Current status

Waiting for player to reply

6d 17h 38m 37s

Case summary

6 hours ago

The player from Argentina has a pending withdrawal that has not been processed for over 20 days. Despite completing wagering and reaching out via email for clarification, the casino has not responded.

Public
Public
18 hours ago

I have a pending withdrawal with the casino more than 20 days. I made a deposit on 23.10. I finished wagering and requested amount. I am contacting casino through email asking the reason why is my withdrawal still pending, or maybe it is necessary from my side to provide anything but they dont reply to my emails. The casino doesnt have option of live chat. Please help me to get my amount.

Public
Public
6 hours ago

Hello jjorusovich,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tumblewins Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

jjorusovich has 6d 17h 38m 37s to reply

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