Tsars Casino - Player’s winnings haven’t been received yet.

Hello.I made a deposit and got a bonus.I won some money.I made a withdrawal request of 300 euros and it came in.when I won 800 euros again I made a second request.the withdrawal was rejected.they sent me a message that they have the right to impose a limit of 500 euros per week. I didn't read this in the terms. It doesn't exist. Please, if you can, look at the topic

Dear psychedelicteo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

You didn't understand.I won 1800 and made a withdrawal request of 800 euros and it was rejected.on the grounds that they have the right to impose a withdrawal limit of 500 per week on me.this is a known trick so that you can't get your money.it will take a long time maybe and you play and lose your money. many casinos do this. in the terms of the bonus they write that you can withdraw 10,000 euros. and not 500 per week. this should be known by many who will play this casino. also in many games have a decrease in the rtp of the slots.

Dear psychedelicteo,

Have you received your withdrawal from the casino yet?

Dear psychedelicteo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now it's over. you didn't understand the problem. the problem is that I won some money. 1600 euros. from the first bonus. there is a condition that says they have the right to put a limit of 500 euros per week withdrawal. when I made a request to withdraw 800 euros, the withdrawal was cancelled. and they put a limit of 500 euros per week. but the 10,000 limit they have in the terms of the bonus does not apply. it's a trick to play the money and lose it. I inform that no one else steps on it.

Most casinos do this. Few casinos pay without tricks. I hope in the future you will be more strict with the casinos.

Thank you for your reply, psychedelicteo. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Do I understand correctly that you have lost your winnings in the meantime?

Dear psychedelicteo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.