The player from Armenia had identified himself as a gambling addict to the casino but his account was not closed, which led to large losses. He was then seeking a refund. The Complaints Team had asked him to provide the self-exclusion request and any other relevant communication between him and the casino. However, the player did not respond within the given time frame, and therefore, we could not investigate further. As a result, the complaint was rejected.
The player from Armenia had identified himself as a gambling addict to the casino but his account was not closed, which led to large losses. He was then seeking a refund. The Complaints Team had asked him to provide the self-exclusion request and any other relevant communication between him and the casino. However, the player did not respond within the given time frame, and therefore, we could not investigate further. As a result, the complaint was rejected.
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