The player from Armenia identified himself as a gambling addict to the casino but his account was not closed, leading to large losses. He is now seeking a refund.
I communicated in the chat that I'm a gambling addict, that I have a strong attachment to their games, but they didn't close my account and I lost a lot of money. I want them to refund me.
Dear Arm456789,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Responsible Gambling and I found this:
Self-exclusion/ session limitation:
You can always exclude yourself or limit your gaming time. This is up to you to set your own limits per day, per week, per month, or different other combinations. For that please use the Responsible Gambling section in your profile or contact support@tsars.com.,
Have you tried contacting the casino via email as they suggest in the responsible gambling section? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you very much for your reply, Arm456789. Could you please forward the self-exclusion request together with any other relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.