The player from Switzerland had had an issue with a withdrawal that had been delayed for six weeks. The player had confirmed that the withdrawal had been requested following a deposit, without any bonus involved, and that he had received a previous payment from the casino two months prior. The player had reported that the money had arrived. The issue had subsequently been marked as resolved.
TrueFortune Casino - Player’s withdrawal has been delayed.
Amount: €100
TrueFortune Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
TrueFortune Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Withdrawal of funds has been pending for a very long time, and support promised in a email to withdraw funds a week ago. Support probably now not responding any emails, I would appreciate any help
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11 months ago
Dear Machler,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is a long time.
- Do I understand correctly that payment is still pending inside your account without being processed?
- Have you accumulated your winnings with or without an active bonus?
- Have you received any winnings from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
11 months ago
Payment in pending status still , and was ordered after deposit ,
without any promo bonuses etc.
Yes one payment was processed about 2 month ago(from September)
And last one is stuck for some reason probably
thank you
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11 months ago
Money arrived yesterday, thank you very much for your help, the complaint can be marked as resolved !
Public
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Machler, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
