The player from Hungary had been waiting for his withdrawal to be processed for 8 weeks, despite the casino's Terms of Service stating an average review time of 36 hours. The casino's support continually asked him to wait and hadn't provided any resolution. After the player provided all necessary details, we had attempted to invite the casino's representative to join the conversation and resolve the issue. However, the casino failed to respond despite multiple attempts. Therefore, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating.