HomeComplaintsThis Is Vegas Casino - Player's experiencing some issues.

This Is Vegas Casino - Player's experiencing some issues.

Amount: $800

This Is Vegas Casino
Safety Index:Very low
Submitted: 08 Nov 2022 | Case closed : 08 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US probably accidentally lost his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I had won 800 thru a playthru and I was playing 1.00 hands and they said I was playing 22x hands so Iost it all thinking that I was playing dollar hands and that took like a month just to get to that point

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2 years ago

Dear jjlove7687,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely what happened. Could you please elaborate?

Did you accidentally place bets higher than you initially wanted to and lost all your winnings?

Thank you very much for your reply.

Best regards,

Kristina

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2 years ago

I was doing 1 dollar bets i wasnt doing 22x so somewhere the software got garbled and it took me over a month to get to that point

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2 years ago

Thank you for your reply, jjlove7687. Could you please forward me your full game history displaying these bets (preferably in an excel sheet or PDF) to kristina.s@casino.guru?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

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1 year ago

Idk how I would do that I no I was playing dollar bets

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1 year ago

I’m very sorry but you haven’t provided the required information. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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1 year ago

Dear jjlove7687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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