Thomas has problems with his withdrawal. He tried to withdraw his remaining balance but didn't understand the live chat well, and he is not sure what to do to get his money.
This Is Vegas Casino - Player is unable to withdraw his money.
Amount: €176
This Is Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
This Is Vegas Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hi.
I took the bonus of 100 € and won well. Approximately over 10000 implemented. Now I have downplayed everything down to 176 € and wanted to withdraw it. But it does not seem to work. The chat only speaks English but I speak poorly. It is not answered .... I am really disappointed in this venue. I do not think I'll ever get the amount. Too bad. You are happy that you are lucky and play for hours and at the end you go out empty.
Automatic translation:
Public
Public
5 years ago
Hello Thomas.
Thank you for submitting your complaint through our website. Which bonus did you take? Which games did you play and how big was your highest bet? Usually, when a casino denied withdrawal after a player took advantage of a bonus, the most common reasons are missing KYC (know your customer) or breaching bonus terms and conditions (mostly playing on excluded games or with high bets). So, before we contact the casino, we would like to check this first.
Thanks
Regards, Matej
