The Red Lion Casino - Player’s deposit has never been credited to his account.

They have not answered my emails for more than 10 days. I deposited 30 euros with neosurf and it does not appear in my account

Dear Juc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I made a lot of deposits at this casino. Would it be possible to recover everything invested?

Juc, do I understand correctly that you are asking whether all your deposits can be refunded? If this is the case, I am sorry, but it wouldn't be possible if you've already played with them.

Regarding your last deposit that hasn't been credited, please contact your payment provider as suggested to start the investigation of lost funds as soon as possible. Please, inform us about the outcome, thank you very much.

. . This they have sent me, I don't know what it means

Juc, did you ask for account closure? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Please forward the deposit receipt as well.

Also, could you please confirm that you've already contacted Neosurf to start an investigation of lost funds?

Dear Juc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I give up the 25 euros. I have already blocked my debit card. These countrymen are criminals. They have taken 100 euros from my account without my consent and they have put it back in. There is no right to do that to pry my accounts. They are about h ... P

Since you are no longer interested in a refund of the deposit and blocked your debit card we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.