The Online Casino - Player is discouraged by perceived gameplay inconsistencies.

No bonus teases in over £100 pounds when bonuses do land never paid more than 40x. Just spun away money. Definitely fixed as played same slots at different sites and never had this issue. When I complained they stopped me from playing. Total total scam of a site. DO NOT PLAY AT THIS SITE

Dear benjaminbartle9,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear benjaminbartle9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Total nonsense. I no when a site is fixed. This mental slot has a payout of 66.000. I constantly got 30xs. Was told it’s random so if it’s random then it’s only random 30x and under? Where are the 2100xs or 6500x or 7800xs etc. the slots at this site are totally rigged and play differently. Dont question my accuracy on this as like i say i play at lot’s of other sites and they have never taken the kind of money that this site has

Thank you,benjaminbartle9, for your reply. If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Dear benjaminbartle9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I demand that this site is investigated. There is no way a random number generator would constantly repeat the same winlines. Its 100% a fix . I used to no a man that used to work in this industry and he said to me that if you are on a site and one slot is bad then try a multitude of slots and if everyone is playing bad that in its own right is absolutely impossible. So this site is definitely human involvemently fixed

Also you have to check out white hat casino. I have joined 3 of there sites and every one of its slots do not EVER bonus teases are £70- £80 between. Its no coincidence that its me having to complain about another group of sites. 21 prive casino captain spins casino and diamond casino have taken £2000 from me and combined i can count the bonuses on two hands totally unacceptable and not at all fair. The odds of me joining 3 sites under white hat and all 3 being totally unfair and disgusting are in it’s own right astronomical. Please investigate

White hat casinos allowed me to gamble over £2500 pounds at there site and when I complained about the sote being totally totally fixed they all of a sudden stopped me playing and asked for id and documents that were impossible to provide. This white hat con must be investigated as if this is the state of gambling nowadays then people truly have absolutely no chance of winning. No bonuses teases in hundreds of pounds. Every bonus you manage to scrape pays under £25. These slots have max wins of 66000x-300000x so why only ever pay 30x! If it’s random like they keep saying then where are the 2145xs or 5434x or even 43565xs? Thats how any intelligent person knows its a fix. As a gambler I expect to lose but not in the disgusting manner that I do at white hat casino and other sites. Please please investigate

As explained and requested earlier, in order to investigate the RTP we need your full game history. Please forward it at your earliest convenience, otherwise, we will be forced to reject your complaint due to a lack of supporting evidence. Thank you for your understanding.

Dear benjaminbartle9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

White hat casinos REPEAT the same reels on different sites. This is highly illegal and must be investigated. I no this as the bonuses paid the EXCACT AMOUNT. I no this because I remember complaining to myself the first time. It happened twice more. This is unacceptable it’s fraud and MUST BE STOPPED

Because the player did not submit the requested supporting evidence, as previously instructed, we regrettably must decline this complaint. It is essential to emphasize that investigating RTP (Return to Player) cases becomes extremely challenging without access to game history, and without the player's cooperation, our ability to provide further assistance is limited.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.