The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about not receiving replies to his emails and about poor customer service, with £2000 stuck in his account. Despite this, he confirmed that he had received his winnings. We had marked the complaint as resolved, following the successful resolution of the player's withdrawal issue.
The Hippodrome Online Casino - Withdrawal of player's winnings has been delayed.
Amount: £2,000
The Hippodrome Online Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Its been 10 days first of all i use to play in betway casino and didnt knew betway owns hippodrome so when i made new acc with hippodrome and won i withdraw 2000£ and these mfs starting asking for a card detail which i never used on there site but on betway like 2 years back and that card is lost already so i explained everything to them then they told me to change my email id so they can process my withdraw its been still 3 days ive done everything now they are not replying to my emails and there live chat is shit they always said we will further look into this sorry we dont have acess and shit like pure scam never play on this site man help casino guru so i can get my money man
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1 year ago
Dear kavishgupta70,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
they are not replying to my emails first they told me to change my email address and did every single thing they told me to do but these guys not replying me no more and not even giving my withdrawal mam its 2000 pounds which is stuck and there customer support is so bad please help me and am fully verified and iv even send them my bank statement and everything
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1 year ago
These guys are scam my username - kavish7006
thwy didnt replied to my emails and then used my term i need my money for a reason to self exlude me wihout any warning nothing and they are not paying me out neve rplay on hippodrome casino inline this is sa scam u will loose your money
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1 year ago
Yea ive recieved it but they have self excluded my account so its fine thanks a lot
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1 year ago
Dear kavishgupta70,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
