A player of Wildsbet casino had trouble claiming a bonus of 5,888 reais. Despite reaching out to the casino's support team, the links provided did not resolve the issue. The player, who regularly used this casino, had not received any bonuses before. Upon review, we determined that the legitimacy of the bonus offer could not be verified. As a result, we recommended the player only pursue bonus offers directly communicated by the casino and rejected the complaint due to these reasons.
Player is struggling to claim winnings from the casino.
Amount: 5,888 R$
Wildsbet
Submitted: 14 Nov 2023 | Case closed : 16 Nov 2023
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Good afternoon, I regularly play at the Wildsbet casino and today while I was playing, I received a message stating that I had won 588,800 reais. I logged into the casino but was unable to collect my winnings. I then contacted support and they provided me with a link, however, it didn't work. I informed them that I would be reaching out to the casino guru. They then provided me with another link that redirected me to a WhatsApp group, which also didn't resolve anything. There were just a bunch of people complaining. So, I reached out to you guys, the casino gurus, to solve this. If I've won, it's mine.
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11 months ago
Dear Marco1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with the casino
According to the message you received the bonus is for 5,888 BRL, I adjusted the disputed amount accordingly.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise what is the website of the casino in question?
- Have you previously redeemed any bonuses from this casino?
- Did casino support confirm the bonus offer is legitimate?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
Good morning, as I said in the complaint, I almost always play at this casino but I never received a bonus and out of the blue they sent me this message that I had won this amount but I contacted support they gave me a link that didn't resolve it they sent me more messages than I I had won I will send it to you
and the message comes from their websiteAutomatic translation:
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11 months ago
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the site is wildbet777 it's all in the capture
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11 months ago
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Look, you still insist that I'm losing the prize
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11 months ago
Thank you for clarification.
Please understand we cannot force the casino to give you any bonuses, especially if we can't even determine if the offer is legitimate.
I would recommend pursuing only bonus offers from the casino that are communicated to you via the casino directly. (for example in the promotion section on the casino website)
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
