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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Hello all,Thanks to Wild Pharao for the evidence provided. Dear twilkes182, I... 2 years ago
I am glad to hear you received your winnings, Tim! Thank you for letting us k... 2 years ago
Hollo Pozndarya, Thank you for using the Casino Guru complaint resolution cen... 2 years ago
Awesome news, José! As the complaint has been successfully resolved, we will ... 2 years ago
Dear Mujezinovic,I tried to contact the casino repeatedly but without success... 2 years ago
Dear jhatton17,I tried to contact the casino repeatedly but without success. ... 2 years ago
The complaint will be now rejected for the reasons mentioned above. 2 years ago
Even if we’ve assumed that the issue has been resolved, without confirmation ... 2 years ago
Hello Angi1990,I apologize for the late reply. I am pleased to hear you were ... 2 years ago
Even if we’ve assumed that the issue has been resolved, without confirmation ... 2 years ago
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