Box 24 Casino - Casino website doesn’t load properly.

Box24Casino is down for maintenance right now. We are constantly working hard on improving our services for you. Please be patient, the service will be back up shortly.

I've been waiting for a message like this, but it's been over a week, so I'm contacting you.

It can be said that there are about 18 sister stores here, but they are all under maintenance. I'm worried that this will go out of business.

Dear kjfqc0422,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Japanese VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint more than 24 hours ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots (my email address is petronela.k@casino.guru). This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Maybe a different device or clearing cache & cookies could be helpful. 

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hello.

If you access using a Japanese VPN (Virtual Private Network), this issue will be resolved, right? Let's take a look at what VPN means.

Thank you very much.

I do not recommend you to use VPN, I only explained that in order to access the casino website, I used VPN to "pretend" that I'm accessing it from your geolocation. Please check the definition of the VPN:

"A virtual private network, better known as a VPN, gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable. Most important, VPN services establish secure and encrypted connections to provide greater privacy than even a secured Wi-Fi hotspot. 

A virtual private network is a key privacy tool that you should use when you’re logging onto the internet from a public place such as a coffee shop, hotel lobby, or any other spot that offers access to free public Wi-Fi. 

A VPN creates a type of tunnel that hides your online activity, including the links you click or the files you download, so that cybercriminals, businesses, government agencies, or other snoops can't see it."

Have you tried any other device to access the casino website, please?

petronela.k@casino.guru

Details have been emailed above.

The device is not on the other (PC, etc.).

Is this the exact casino website link that you tried to access, please?

https://www.box24casino.com/en-JP

hello

Thank you for showing us the working image.

However, we do not recommend using a VPN.

Dear petronela, we do not recommend using a VPN. I received the advice of, and I found out the possibility of paying, so I will not do it.

Furthermore, I don't have another device (pc.tablet), so it's impossible to try.

excuse me!

Also, because there is an attached image,

I apologize for sending you a personal email.

I do not recommend you to use VPN, I only explained that in order to access the casino website, I used VPN to "pretend" that I'm accessing it from your geolocation. 

Could you please confirm that this is the correct link to the website?

https://www.box24casino.com/en-JP

hello.

I received a reply as attached.

After translating, is it because of your contradiction? It seems that it was written.

Looking back, I received 25 free service emails 3 times a week after registration, but I think I played blackjack without paying attention to the rules (betting less than $5). Your account is more likely to be frozen. I have no choice but to give up. If you have another device, I will give it a try.

Thank you very much for your discussion.

Do I understand correctly that you played Blackjack and breached betting rules? Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru, please?

Dear kjfqc0422,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we did not record (photograph) the content that supports the relationship.

I've played blackjack for more than $5, at least.

[There was a contradiction] In other words, it is interpreted that the account has been frozen due to a violation of the terms.

I will not pursue further than this, so I would appreciate your favor.

Thank you very much, kjfqc0422, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello kjfqc0422,

I will assist you with your complaint from now on. I will contact the casino and ask for help with your issue.

Box 24 Casino,

Could you assist us with the kjfqc0422's issue accessing his account and provide any explanation?

Tomas _

hello.

Is BOX24 casino in operation? Are you under maintenance?

It's been a month since my login was under maintenance.

How can I check if my account has been frozen? Alternatively, please let us know how we can contact you. Excuse me.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

According to our Terms and Conditions item 2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice. At the time of closure, the account did not have any balance or active bonuses on the account.

Hello all,

Thanks for the reply to the Box 24 Casino representative.

kjfqc0422,

Do you require any further assistance?

We have received your support and no further support is required.

Thank you very much.

katsuaki fukumoto

Thank you for the reply, kjfqc0422

I will now close the complaint as 'rejected'. Don't hesitate to contact us in case you have any issues with online casinos in the future. We are here to help.