Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
Our independent casino review team has taken a detailed look at Box 24 Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Box 24 Casino has Low Safety Index of 3.5, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Carry on reading our Box 24 Casino review to make an informed decision whether or not this casino is the right fit for you.
Fairness and safety of Box 24 Casino
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Box 24 Casino Terms and Conditions as part of our review of Box 24 Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Box 24 Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
We did not find Box 24 Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All in all, when combined with other factors that come into play in our review, Box 24 Casino has landed a Low Safety Index of 3.5. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: To the best of our knowledge, Box 24 Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Box 24 Casino. They had a negative effect.
Box 24 Casino T&Cs
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Box 24 Casino during our review.
Player complaints related to Box 24 Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 3 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,429 black points in total, out of which 1,285 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Box 24 Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 12 players, Box 24 Casino does not have a User satisfaction score yet. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Box 24 Casino company information and licenses
Box 24 Casino belongs to Deckmedia N.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Box 24 Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.
About payment methods and win and withdrawal limits
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 4,000 per week
No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
AUD 4,000 per week
AUD 16,000 per month
ZAR 56,000 per week
ZAR 224,000 per month
Withdrawal limit also applies to progressive jackpot wins!
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Box 24 Casino.
Language
Website
Customer support
Live chat
English
Spanish
German
French
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Box 24 Casino, account problems, withdrawals, or other issues, it holds significant value for us. Box 24 Casino doesn't have customer support. We consider this to be a big issue, because you can't really get in touch with anybody from the casino, which makes dealing with anything virtually impossible.
Box 24 Casino slots and casino games
You can play these types of games at Box 24 Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Virtual sports.
Titles supplied by 4 casino game providers are available. This includes Pragmatic Play, Betsoft Gaming, Vivo Gaming, Octopus Gaming.
Box 24 Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Box 24 Casino based on the data from our database.
Note: Visit our separate page on Box 24 Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Box 24 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(12)
User reviews of Box 24 Casino
This is a place to share experience with Box 24 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough reviews
Rated by 12 users
Very positivePositiveNeutralNegativeVery negative
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Safety Index explained
Safety Index of Box 24 Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Box 24 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low3.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Important:
Casino applies withdrawal limits to progressive jackpot wins
This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
Unfair terms and conditions
This casino applies withdrawal limits to winnings from progressive jackpots.
Other factors
No customer support
Zombie casino: you will not be able to get in touch with anyone at this casino
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Submitted:
23 Feb 2020
Complaints about related Spartan Slots Casino
(Same management)
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Submitted:
03 Oct 2020
Show more complaints (+10)
Discussion
Box 24 Casino Discussion
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Payment methods
Box 24 Casino payment methods
Browse an overview of payment methods supported by Box 24 Casino, along with related limits and fees associated with transactions to or from your casino account.
