Suprabets Casino - Player’s account has been blocked.

I got a message that my account is block and my funds voided without any explanation I couldn't withdraw my remaining balance. Please help me

Dear adogaoluba,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you admin

I have registered since April 2022, I played live roulette and blackjack most of the time, my account is fully verified and I have had some successful withrawal, I do not accept or play with any bonuses..now I can't access the account anymore, and they are not responding to my emails.

Thank you very much, adogaoluba, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hello adogaoluba,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you.

First I would like to ask the representative of Suprabets Casino to join the discussion in order to shed some light on the situation.

Suprabets Casino,

Could you explain in more detail what 'flagrant violation' there was regarding adogaoluba's account?

hello Tomas,

Just replied by email to your email

thanks

Hello all,

We'll review the evidence and inform you about our conclusion shortly.

Hello all,

We have requested more evidence from the casino representative and are awaiting their reply.

The things is Suprabet hardly reply emails, infact I just want my deposit money back.

Hello all,

We looked at the evidence the casino provided, and after careful consideration, we can conclude the casino's actions were justified.

adogaoluba,

The casino provided us with abundant evidence, where they presented us with your player activity. Based on the evidence provided, we have no basis to argue in your favor for the casino to return your funds, as it's apparent you didn't deposit to the casino with the intention to gamble. Due to this, we will reject your complaint.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any online casinos.

Thank you very much, Suprabets Casino, for providing information and for your cooperation.