Suprabets Casino Review

The player from Argentina had deposited 250 EUR and won 633.80 EUR playing casino slots. After fulfilling the wagering requirements of the welcome bonus and providing all necessary KYC documents, the player's withdrawal request had initially been denied by the casino due to a need for further verification. Subsequently, the casino had accused the player of violating their terms and conditions by allegedly using a VPN, which the player had strongly denied. The casino had not provided clear evidence of this claim. We had suggested a more thorough identity verification via a call. The player had not responded to the casino's or our attempts to communicate further, leading to the complaint being rejected due to lack of cooperation from the player.

The player from Slovenia had her account at Suprabets locked after winning €2420 on casino games. The casino alleged that the player breached their T&C under paragraph 11.5, though she denied this. She was looking for assistance in contacting the casino for proof of these allegations. The player confirmed that her account had been KYC verified and she didn't play with bonuses. The casino maintained its position but didn't provide a clear explanation in the complaint thread. After some communication, the player confirmed that she had reached an agreement with the casino and the issue was resolved. The casino also confirmed the resolution of the case.

The player from Germany had his account suspended after he attempted a €50 withdrawal, which never arrived. The casino had claimed a violation of terms and conditions, but the player had denied breaching any rules. After the player had contacted us, we had reached out to the casino for clarification. Following our intervention, the casino had re-credited the player's winnings to his balance and he had been able to submit a withdrawal. The player had confirmed the receipt of his funds, successfully resolving the issue.

The player from Brazil had his account blocked without an explanation, which left R$ 4,000 inaccessible. He had held the account for approximately a year and used it for sports betting without bonuses. However, we were unable to assist him because the issue pertained solely to sports betting, an area where we lacked sufficient expertise to handle disputes. As a result, his complaint was regrettably rejected.

The player from Finland had his account blocked after he initiated a withdrawal request. The casino had alleged term violations, however, the player had denied this claim. The casino had also stopped responding to the player's emails. The player had stated that he was engaged in sports betting without any bonuses. Upon understanding the nature of the complaint, we had informed the player that our forum primarily dealt with online casino complaints and lacked the insight to resolve issues related to sports betting. While we had offered to contact the casino for further information, we had to reject the complaint due to its nature.

The player from Mexico had had their Suprabets Casino account cancelled and their withdrawal of $3,000 pesos had been reversed. The player had stated that he was focused on sports betting and had not accepted any bonuses. The complaints team, however, had clarified that they only dealt with complaints regarding online casinos, not sports betting, and had offered to recommend other websites that could assist the player. The player had not responded to further communication from the team, resulting in the complaint being rejected due to lack of response.

The player from Peru had made three deposits totaling $350 to Suprabet, only to find her account blocked without explanation. However, since we primarily dealt with online casino complaints, and lacked insight into sports betting issues, we were unable to assist the player. The complaint was rejected and we had recommended websites that specialize in sports betting-related complaints.

The player from Bosnia and Herzegovina had his Suprabet account locked with a deposit of 700 euros. The Complaints Team attempted to understand the situation by asking the player a series of questions regarding the account lock, including KYC verification status and any communication with the casino. However, the player did not respond to these inquiries. As a result, we were unable to further investigate the issue, leading to the rejection of the complaint.

The player from Croatia had deposited 300€ and made successful bets, winning 900€. However, when he requested a withdrawal, the casino accused him of suspicious activity and violating terms and conditions, which led to his account being locked and marked for closure. The player had been using the account for sports betting and some casino games. Despite our attempts to mediate, we were unable to assist due to a lack of expertise in sports betting disputes, resulting in the complaint being rejected.

The player from Germany reports his casino account was blocked shortly after he tried to withdraw €200. Despite passing verification in October 2022, and having regular deposits and withdrawals, the player found his account blocked. He played both sports betting and casino games with tactics that he doesn't deem unfair. The player would like assistance retrieving his withheld winnings. The casino has provided us with evidence that this issue is sports betting related, therefore, we have rejected the complaint.

The player from Brazil had had a successful betting experience on two games at Suprabets Casino. After he had verified his account and submitted a withdrawal request, he was informed that his account had been cancelled without a clear explanation. The player's winnings had been accumulated through real money, not a bonus, and his last communication with the casino had resulted in an automated response citing a violation of article 12.7 of their terms of use. However, as the player's issue had been related to sports betting, we had been unable to assist him due to our focus on casino-related complaints. We had recommended him to submit his complaint to websites specializing in sports betting.

The player from Mexico reported that Suprabets had blocked his account without any prior notice and retained his funds. The Complaints Team had reached out to the player for further information and extended the response time. However, the player failed to respond within the given time frame. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Nigeria reports that after winning, the casino closed his account and stopped responding to his emails. The casino stated that the account closure was due to a violation of their terms and conditions. The casino has provided us with evidence of fraudulent activities, therefore, we have rejected the complaint.

The player from Ecuador had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player reported that his account had yet to be verified despite having submitted all necessary documents. The Complaints Team had extended the response time for the player by 7 days, however, due to the player's failure to respond, we were unable to investigate further and had to reject the complaint.

A player from Argentina has had their account closed by the casino, with the casino claiming a violation of their terms and conditions. We closed the complaint because the issue was sportsbetting related.

The player from Poland claims his account on Suprabets.com was blocked after he won a significant amount of money, totaling around PLN 53,000. Since then, he has not been able to access his account or receive any responses from the support team. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Bulgaria successfully played through bonuses and made initial withdrawals, but encountered a problem when attempting to withdraw a larger sum of 400 euros. His account was subsequently closed, with the casino citing a violation of casino terms. We have received evidence of bonus abuse and therefore have rejected this complaint.

The player from Estonia reported difficulties with Suprabets casino. After verifying her account, she made winnings of 2000€. However, his withdrawal request was first delayed and then denied with the claim that his account was under review. Shortly thereafter, his account was closed for an alleged breach of terms and conditions, which the player disputes. After gathering the necessary information from the casino, the complaint was closed as "rejected" because the player's issue relates to sports betting and accusations of breaching its rules.

The player from Poland requested a withdrawal after playing various games in the betting and casino sections. After the request the casino blocked his account and since then have stopped responding to his emails. After we contacted the casino. it turned out that the player made purely sports betting related stakes. Unfortunately, we were forced to reject the complaint, since we have no branch dealing with sports bets yet.

A player from Poland is unable to withdraw funds of 5000 PLN from Suprabets.com because the account was blocked without any provided information. Their attempts to solve the issue via email and live chat have had no response for a month. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Germany had his account closed by the casino for allegedly violating the terms and conditions. The player contests these allegations and maintains he adhered to the rules with predominantly double accumulator bets. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Brazil tried to initiate a withdrawal on 04/19/2023 but found his account blocked. He is left without payment and the casino has stopped responding. After investigating the issue, it became clear that the decision of the operator was exclusively related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Argentina had his account blocked without further explanation. The casino provided us with the evidence and after a thorough investigation we came to the conclusion the casino acted in compliance with its terms, so the complaint was not justified and was rejected.

The player from Germany has been accused of breaching the General T&Cs. The casino confiscated his winnings. It came to light that this complaint was regarding sports betting. As we do not currently have adequate insight into this field, we were not able to advise on this case and the complaint was rejected.

The player from Nigeria had his account blocked without further explanation. The casino provided evidence regarding the player's activity. After careful consideration, we decided the casino's actions were justified, therefore we closed the complaint as 'rejected'.

The player's account got blocked without any explanation.It came to light that the complaint was sports betting related. Unfortunately, we were not able to investigate as we do not currently have insight into sports betting and so the complaint was rejected.

The player's account was flagged for suspicious activity. Unfortunately, we were forced to reject the complaint since the whole issue was sports betting-related and we weren't able to take on this kind of dispute appropriately.

The player from Poland has been accused of breaching T&Cs. The casino confiscated all associated winnings accumulated from sports betting. Since this is not an issue we could help with, we were forced to reject the complaint.

The player from Czech Republic had his winnings from live roulette voided due to an irregular play and incomplete wagering. Later, the casino informed us that the reason for voiding the player's winnings was him making low-risk bets on roulette. Our position in this case was that the casino's decision was unfair and against our Fair Gambling Codex. As the casino refused to reconsider their decision, we closed the complaint as 'unresolved'. We reopened the complaint as per the casino's request. The casino reconsidered its decision in this case and paid the player his winnings. The complaint was closed as 'resolved'.