The player from Switzerland has requested the account closure. Unfortunately, the remaining balance hasn’t been returned even after three months. The casino requested another document from the player. We rejected the complaint because the player stopped responding.
Slottica Casino - Player’s account has been blocked.
Amount: 251 CHF
Slottica Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Well 3 months ago I tried to play at the mentioned slottica casino, in view of the bad results I asked to close my account and they didn't answer me right away, so I kept trying my luck and I still had 251 chf left in the account when the next day without prior notice they closed my account with the balance in the casino, from this more than 3 months ago I am still waiting for the reopening of my account and the refund, I have tried all the ways to recover that money being impossible not even the reopening of my account for so I can get my money back or play with it. IMPOSSIBLE and also nobody takes 3 months to return that money if I reopen an account, I have been scammed the casino is false I ask please that absolutely no one enter real money in that casino it is a scam the worst experience in online casinos. EYE I repeat it's a casino it's a scam it will steal your money I swear I've been fighting since June and sending hundreds of emails with automatic responses, I ask for help if I could get my money back, thanks
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2 years ago
Dear jose84ny,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified in the past? What reason did you give to the casino to close your account? Have you mentioned gambling problem when requesting the account closure?
I hope we will be able to help you to resolve this issue and receive your remaining balance as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
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No, my account was not even verified, I just saw that the casino was fake and I decided to close my account, there was no response from him and I started to win a little so I continued, it was a trap on his side, when I reached 251 chf they closed me immediately, and I have not mentioned any problem with the game
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2 years ago
Thank you very much, jose84ny, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
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I don't think this problem has been solved for 3 months and they just tell me to wait, it's a fraudulent casino I don't think they can do anything, thanks
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2 years ago
Hello jose84ny,
I will assist you with the complaint from now on. I would like to ask the casino representatives to join the conversation in order to help us resolve the issue.
Slottica Casino,
Could you explain the circumstances why the remaining balance is being withheld from jose84ny? What should be done to allow jose84ny to withdraw the remaining winnings?
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2 years ago
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please publish all this I want everyone to know so as not to be fooled by this fictitious casino
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2 years ago
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So that you can see that everything I have been saying is not a lie, look at what they have sent me today.
I had not sent an email today
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2 years ago
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There will never be a resolution of this case because the casino is fraudulent, it has no money, they only make 4 fools like me steal
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2 years ago
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another meaningless email that doesn't have a response from me, and no one knows what we'll be waiting for their explanations here for the whole world to see
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2 years ago
Hello dear All
thanks for your appeal.
Jose84ny contacted us earlier and asked to block his account. We complied with his request.
After some time, he wrote us a letter and asked to restore his account. We declined his request as at that point he made an additional request for a refund.
We returned to him the funds from the account in the amount of 243 euros to his IBAN.
Dear jose84ny, for now we have complied with your request for a refund and denied your request to restore your account.
Your account will continue to be blocked and we cannot continue cooperation with you. Hope for your understanding.
Best regards,
Slottica Team
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2 years ago
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There it does not say the date the money was deposited or received, I agree not to restore the account but the money has not come, my banking system is automatic and the payment has not been made or confirmed by email as appropriate.
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2 years ago
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There was no income that nobody believes the story that they have returned the money to me is a lie, if one day the money reaches the account that I do not believe I will also be honest and say it publicly but that the income was made is not true, put your proof of payment here to verify it, it does not exist
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2 years ago
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With this message I just want casino guru and all the people who play in online casinos to know that the information that casino slottica gave yesterday is false, there is no proof of income or the funds reached my account, everyone who takes out their conclusions but this casino does not pay, they just do not have money
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2 years ago
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I keep receiving emails from the slottica casino part about how I have to keep waiting to receive my funds, I receive them daily to screw up my life since it's been more than 3 months since I've requested the withdrawal of my funds, I haven't received I'm still just waiting for casino guru to do something to put an end to this issue that is already becoming very heavy for me and I still haven't seen anything that they supposedly entered my account.
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2 years ago
Hello all,
thanks for the explanation to Slottica Casino team.
Slottica Casino,
could you provide proof of payment to jose84ny, so that he can confront his bank regarding the transaction? Much appreciated!
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2 years ago
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Lord of the casino guru, now we will wait another 3.4 days for your answer and there will be no receipt, you will make unimportant answers as they have done to me so far, I have already asked them several times and they say that they have nothing to do with the receipt of payment, there was no income in my account I repeat there was not because payments enter my bank instantly, thank you for your attention
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2 years ago
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This case should go further and go to criminal law because because of this casino it is already affecting me personally, is there any way to take this case further than here? If this is public I call on all the people affected by this fraudulent casino to join me and try to fix these problems in a useful way for everyone, I have legal protection in my country of residence, with some cases more linked to mine we could put this casino where it deserves, thanks for your answers
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2 years ago
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They have not sent me the proof of payment nor has the money arrived, I leave it there as a reflection
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2 years ago
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The money has not arrived nor the receipt, since you are going to have me here 6 days each time you respond, we will do a year for 243 euros.
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2 years ago
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Everyone is still waiting, that money does not arrive casino guru I am sorry to tell you that they have also laughed at all of you, they do and undo whatever they want they do not pay or send proof of payment because a license in curaçao was not done It's like having a cat, they do what they really want
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2 years ago
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every day I receive emails like this but the money and the receipt never reach my account
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2 years ago
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and well after more than a week that they had supposedly made the payment, today we find this email that says that they do not have my card number, so my question is still relevant in the aspect that where could the payment receipt be, if not its done? Come on man they're laughing at all the
world of all its clients and casino guru too, unless they are setting up this hoax together, which if it seems to me
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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And where am I? Unprotected? What good is casino guru? Is it a cover for fraudulent casinos? Quite questionable reason on your part gentlemen of the casino guru, quite questionable
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2 years ago
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how are they going to make me the payment if they are still asking me for documents today and two weeks ago they told Ivan to put the receipt???
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2 years ago
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Can someone explain to me why they said the payment was made more than two weeks ago and they didn't even have my account number, please? i want answers
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2 years ago
Hello Jose84ny,
Please understand that in case the money the casino sent you was returned the casino needs to look for an alternative way to send you the money. They correctly inform you the money they sent was returned to them, which sometimes happens.
Please provide the casino with the requested information about an alternative payment method so they can attempt to send you the money again.
Let us know how it went. Much appreciated!
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2 years ago
Hello dear All,
Thanks for your patience.
The first payment was returned to our account. We asked the player to provide us with alternative methods.
At the moment we have successfully paid for the second card *4567.
Dear player, please check the crediting of funds
Best regards,
Slottica Team
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2 years ago
Thanks to the Slottica Casino team for the update.
Jose84ny,
please let us know when the money is received or in case you need further assistance.
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2 years ago
Dear Jose84ny,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
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Good morning and thank you for your wait, unfortunately we have not been able to verify that slottica casino transfer because there are hundreds of daily transactions and as we speak I am still waiting for the payment receipt from 3 weeks ago that they supposedly made in order to connect to the bank and see if the payment is done. Waiting for this receipt cordially to Martínez
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2 years ago
Jose84ny,
The casino representative explained the transaction they sent to you wasn't successful and that the money was returned back to them, which is why they are trying to send the money via the alternative method using the card ending *4567. Check if the funds have arrived and if they haven't within next week we'll investigate further with the casino. Please let us know.
