CBet Casino - The player's deposit disappeared.

La settimana scorsa ho versato 4400 euro, poi Cbet ha cambiato il sito e ora ho solo 36 euro, dove sono finiti i miei soldi?

Hello ggallai85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what do you mean by the casino "changed the site"? Was your account verified in the past and if yes, when exactly?

Please note that as the withdrawal may take up to 14 days, it may be still paid out even though it's not on the withdrawal list anymore.

Looking forward to your answer.

Regards,

Nick

Hello ggallai85 and thank you for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ggallai85,

I will assist you with the complaint from now on. Allow me further questions.

When did you create the account at the casino? Did you receive an email from the casino confirming the account has been created? Please let us know. Much appreciated!

Hello Tomas, thank you so much.

I created the account on March 2020, I received the confermation email and I did bets, plays and withdraws.

This September I had this problems after they closed the site for a maintenance, and for changing platform (If I'm not mistaken they have joined Vertbet).

When I was able to log in again, September 11, I only had 36 euros in my account instead of 4400

Now I can't even access my account anymore because when I started making complaints to get my money back they blocked me !!

Thanks, ggallai85 for the reply.

I would like to ask the representatives of Cbet Casino to join the discussion in order to help us resolve the issue.

Cbet Casino,

Why was ggallai85's account blocked and the balance on his account reduced?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hanno bloccato il mio account in modo permanente senza restituirmi i 4400 euro che avevo nel conto.

Potete dirmi come posso denunciarli?

Grazie!!

Hello ggallai85,

The casino representative replied the casino migrated to a new platform and they experienced some technical difficulties, that resulted in players having login problems. If your issue persists you should contact their support.

Is your issue still ongoing? Have you regained access to your account? Was your deposit still not credited to your casino account? Please let us know. Much appreciated!

Ciao Tomas,

non è cambiato niente in più di un mese: non posso accedere al mio conto gioco, e il denaro non mi è stato restituito.

Contattare il loro supporto è completamente inutile, perché dicono solo di aspettare (è già passato più di un mese!!) e non forniscono informazioni.

Vorrei sapere se è possibile denunciarli rivolgendosi alla Polizia o altre autorità.

Qualunque altro sito mi avrebbe riaccreditato i soldi nel conto corrente dopo pochi giorni.

Thanks for the update,

I contacted the casino representative and I'll wait for their reply.

Puoi dirmi a chi posso rivolgermi per denunciarli?? Voglio sapere solo questo, il resto è totalmente inutile.

È inutile chiedere le cose a loro perché non fanno niente. Grazie!!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Potete dirmi per favore a chi devo rivolgermi per denunciarli? Non mi rispondete nemmeno voi... Vorrei sapere solo questo, loro non rispondono perché hanno rubato i soldi di molti utenti con la scusa del cambio di piattaforma.

E tutte le persone derubate sono state bannate sia dal sito che dai gruppi Telegram di CBet. Vanno solo denunciati, potete dirmi a chi è meglio rivolgermi per favore??? Vorrei solo sapere questo.

Dear ggallai85,

I tried to contact the casino repeatedly, after their first reply but they stopped responding. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

In the meantime, feel free to contact the casino's gambling authority Gaming Curacao at

info@gaming-curacao.com regarding your issue. They are not the best licensing authority but still might offer solutions that can help you with your issue.