GGBet Casino - Player’s account has been blocked.

The casino blocked my account and blocked my withdrawal because they say that I have made use of their bonuses since I only have one account and made a withdrawal deposit and now for the amount of 40 thousand pesos they have blocked it so as not to pay I do not have another hundred6 with my data my family has nodolo una

Dear dan1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru?

Were your actual winnings accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, yes I don't have any problem, I've been playing for a long time, depositing until I've withdrawn money from the casino, I don't have any more accounts, I only use this account, I asked the casino to send me the alleged infraction, but they blocked me and they won't pay me the withdrawal, I assure you that I don't have ptra account with my data only this account I have more deposits than just these that I have no problem sending one by one

my winnings were only winnings without bonus

petronela.k@casino.guru I sent you an email with the photos of the deposit dates, which are in August, and also photos of withdrawals to my bank account, failing the current account without any problem, the photos are there, I do not have another account because it is not the only casino that I play money, I know very well that you can have more accounts

and then I could not enter the account anymore but that the casino send all the transfers that appear in the account

that was the casino's response and that was the response by mail as you can see one is for bond abuse and by mail that I have multiple accounts so they contradict each other they don't want to pay that's the only thing

I believe there are some misunderstandings due to a language barrier.

This is my Summary of your case. In your first comment, you mentioned that your account was blocked for some reason related to bonuses, is that correct?

"The casino blocked my account and blocked my withdrawal because they say that I have made use of their bonuses"

They blocked it because they told me that they had used their bonuses

I earn money playing

everything is very clear here that the scammer rs casino does not want to pay

I don't have any more accounts

I have not played with your bonus

other times and withdrawn money

and now he doesn't want to pay because he is a scoundrel and scammer casino

the casino accuses me of having multiple accounts of making use of their bonuses, this being totally false, I only have one account with them since the month of August that I am depositing and withdrawing money with them and now they accuse me of it for not paying and trying to chat with them the casino but my bad attention they don't give me any explanations just blocked my account and it has already been shown that I only have one account that since August I've been with the casino that I've even withdrawn money and now they don't want to pay because they are shameless scammers but it's widespread everywhere the casino by scammers

Thank you very much, dan1, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dan1,

I will assist you with your complaint from now on. I went over the details of the case and all the evidence you provided, and I will do my best to help you. First, I will contact the casino and ask their representative to join the conversation in order to help us resolve the issue.

GGBet Casino,

Could you explain why dan1's account was blocked and his winnings withheld?

My account was blocked because according to the casino I have multiple accounts and I use their bonuses, this being totally false since I only have one account since August where I have deposited and withdrawn money and now they say that so as not to pay, they don't give explanations, they just tell me that I am blocked they do not want to show proof that I have another account only scammers and scoundrels who do not want to pay

I have all the evidence that indicates that the casino does not want to pay the evidence that I only have one account the evidence that I have been playing since August that I have withdrawn money other times and now they simply invent something so as not to pay

The casino does not know what to answer because I only have one account and I have been playing in the casino for thirteen months and I have deposited and withdrawn money and now it does not want to pay and only accuses me of something totally false because I do not use their bonuses nor do I have more

you count only one

I am completely sure that I have won the money sim bonuses I am completely sure that I do not have more accounts and I am completely sure that it is the worst casino I have ever played

That is why, since he will not pay, it is spread on all social networks because it does not give evidence of what you are accusing me of. I have asked him many times to show me what you are accusing me of, but he does not give me information, so I have decided to publish that image. in magazines journalists newspapers facebook Twitter Instagram as the worst online casino

What more evidence do you want me to send? Yes, I am correct, the photos indicate deposits since August, they indicate withdrawals to the Fallabella current account, 3 months already playing in the casino, three months depositing money and now they invent something so as not to pay

Hello dan1,

my question is for the casino representative. I haven't asked you to provide any information so far.

It has already been quite clear the casino has no arguments against me since I Daniel only have one account with them I have no more accounts I have not made profits with their bonuses I have been playing in the casino for 3 months deposited money withdrawal and now he does not want to pay

Hello,

According to our records, the player has at least 5 accounts, no-deposit bonus was activated and played at every one of them, which breaches the T&Cs.

Kind regards

ajajajjaa I have 5 accounts ajajajjajajja that are funny what a ridiculous casino

hey, how hard was the bonus that they indicate if I've been in the Casino for three months and I've even withdrawn money

I have been sending proof for several days of what I am saying and the only thing that the Casino responds is that I have 5 accounts that casino plus penca the proofs that I have sent, which is then

Hello all,

Thanks for the reply to the GGBet Casino representative.

GGBet Casino,

Would you be able to provide us evidence of the multiple accounts and the fact multiple no-deposit bonuses were being taken advantage of on these accounts, please? Please send the evidence to my email address at tomas@casino.guru

it is impossible for them to have more accounts because as I said before it is not the only casino that I play and I know the terms and conditions very well it would be illogical for me to have more accounts and it is stupid for them to say that I have 5 accounts that is ridiculous they do not have that evidence since they also I asked them to send me a proof and their answer was that they do not share that information

there it comes out I asked for the evidence indicated by the other accounts but there is this their answer if it were like that they send it to me and that's it but since they don't have that evidence they don't deliver it and they don't have it I'm very sure of it because it's impossible that they too after 3 months tell me this is illogical don't you think

casino guro if you review our complaints with mr be I did not follow because if I had more accounts that's why I stopped claiming that casino but with 3l casino ggbet I do not have more accounts than a single one you think that if it happened to me once I lost 180 thousand pesos for having two accounts would you do the same thing again? What do you think it would be so stupid to do the same thing again? It's illogical, so since I already know what can't be done, I don't do that anymore. I just signed up with one account, just one. current account of the fallabela bank I have been with the ggbet casino for 3 months, so you do not have to reason much to realize that the casino is a scammer and without shame we should close the casino but I will do everything in the alacnze so that casinos like this do not continue to work there shouldn't be

Dear dan1,

While it is normal for a casino to have a rule stating one account per household/IP address/player, we feel each case should be considered separately. If the player has multiple accounts and has used them to repeatedly gain bonuses they should only receive once, this is obviously a clear breach of the terms and an unfair advantage.

The casino has provided evidence that indicates multiple accounts linked to your account by a number of different factors, and that they have all played with at least one bonus.

After careful consideration, we believe the evidence is substantial enough to warrant the casino's course of action.

I’m afraid, I will not be able to help you with this and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I wish I could have been of more help.