Our team
NEXT

Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

ico_compl_waitingico_compl_waiting129
ico_compl_waitingico_compl_waiting
111
522
973

Complaint replies by Tomas Biscuit

English
Dear Marlon0711, I tried to contact the casino repeatedly but without success... 2 years ago
Hello Twice,As the complaint has been successfully resolved, we will now clos... 2 years ago
Dear PORTOCARRERO, I apologize, but since we haven’t received any response fr... 2 years ago
Dear Lee,I have tried to contact the casino repeatedly but had no response. I... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello Tony82,thanks for confirming your issue got resolved, and you received ... 2 years ago
Iale,As per your request, we are now closing the complaint as ‘rejected’. We ... 2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello Adrian,I apologize for the late reply. As there has still been no furth... 2 years ago
We would like to ask Monster Casino to reply by providing us with evidence of... 2 years ago
Show More Complaint Replies (+10)
1...528 529 530...551
Go to pageof 551 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news