Point Loto Casino - Player’s deposit was lost.

There is a bank statement with a wet seal that the payment went through. The casino has been freezing for a month already, they say that the application is in progress.

Dear Andp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you advise if this is your first deposit in the casino? Could you explain in more detail what the casino said about the issue and when exactly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Andp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.