The player from Ukraine deposited in the casino but the amount wasn’t credited to his casino account. We closed the complaint because the player stopped responding.
Dear Andp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you advise if this is your first deposit in the casino? Could you explain in more detail what the casino said about the issue and when exactly?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas