The player from Australia had her account blocked and her balance withheld without explanation. The player requested a chargeback on her deposits, therefore we closed the complaint as rejeted
Golden Crown Casino - Player’s account was blocked.
Amount: A$115
Golden Crown Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Golden Crown Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
I set up an account with this casino made a deposit then my account was locked. I've been trying to contact them via email for the last 6 days with no response I've kept trying to talk viablive chat but they send me back to email support.
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2 years ago
Dear stwhite1971,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
While I understand your frustration about your situation, please note that if you decide to ask for a chargeback on your deposits, the casino will most definitely not pay you your winnings and this might cause you issues if you decide to play in other online casinos in the future as well. We will also not be able to help mediate your issue and your complaint will be closed.
Allow me some further questions, so I can understand the situation completely.
Could you advise if you’ve been asked for any verification documents from the casino? What games did you play in the casino(slots, live games, multiplayer)?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 years ago
Hi,
No, I had only just opened the account and played for about 2 hours then logged out then when back to play and had issues logging in. I was playing the slot machines.
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2 years ago
Dear stwhite1971,
Do I understand correctly you already requested chargeback on your deposits in the casino?
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2 years ago
Yes that is correct as I can’t log into my account nor can I get help via live chat or there email address.
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2 years ago
Dear stwhite1971,
Since you confirmed you requested chargebacks yourselves, I am afraid we cannot assist you any further. While I sympathize with your decision, there is no option for us to mediate your issue and your complaint will now be rejected. Thank you for your understanding.
Please note that requesting a chargeback from any casino might cause you issues in the future.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Tomas
Casino.Guru
