Goldenbet Casino - Player has a negative experience with the casino.

This casino does not promote responsible gambling in anyway. They will ask for ridiculous things when its time to withdraw your funds, hoping that you dont have it. They will put back your money in your account during verification with the hope that you play with the monies and lose them all, when they can just leave the money pending and process when verification is complete. The chat agents know absolute nothing, and will not resolve anything for you, if you send emails, it takes forever to get a reply and they dont have a telephone number, i had a very frustrating experience with them. Every single time you make a withdrawal, you can be certain they will ask for something, they asked me to take a picture of myself with a piece of paper with my name, casino name, dob and stupid information before a withdrawal can be processed, this was after i have sent all IDs, bank cards, poa, statements, this was when i knew it was time to close the account, i just imagine the streas they will make me go through if i made a withdrawal of a thousand pounds or more. They will do anything and everything not to payout. They know most of their customers are like people struggling to overcome the gambling habit and they just prey on that, absolutely ridiculous. I can go on and on about this casino, if you are considering registering, please and please, do not register, its not worth the stress, even if you have a guaranteed winning tip, please go to you local betting shop. KAPISH!!!!

Dear Ayenna1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldenbet Casino.

I’m afraid I will need more information regarding your problem. Could you elaborate on what is the disputed value referring to? Have you managed to complete the KYC verification in the casino? Did the casino withhold any winnings from you?

Best Regards,

Tomas

Dear Ayenna1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.