BitDice Casino - The player's account got blocked.

i gave a withdraw order 3 weeks ago they didnt send my money. today i tried to enter my account but i see my account has been deactivated. they didnt answer at live chat i asked from twitter. they said i have multiple account but this is a lie. i had 13k usd at my account.

Hello nostradamus7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitDice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did the casino send you any proof of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

My account was verified, i withdraw too many times. I deposit 3000 usd at 26.01.2022, at march 2022 my balance was around 17k. i gave withdraw order at 03.03.2022 and they asked documents from me, i send documents, they asked even bank statement and i send and they finished my kyc at 17.03.2022. They paid around 14k usd but i still have around 13k at my account. I note this dates i think they are accurate but i am not %100 sure. At my litecoin account mostly without bonus , but at bitcoin account they gave me bonus because i was wagering too much. i am not sure but i guess around 500 usd they give me wager bonus to my bitcoin account and i increase that money with betting to around 11k usd. I spoke to casino via twitter and it was yesterday, i spoke with them via twitter because live chat didn't answer me at least 3 weeks. They didn't send any proof because they don't have

Thank you nostradamus7 for all the information. I will now forward your complaint to my colleague Tomas (tomas@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Best regards,

Nick

Hello nostradamus7,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. First I'll contact the casino and invite the casino representative to join the discussion in order to help us resolve the issue.

BitDice Casino,

Could you explain why nostradamus7's account was blocked and the casino balance was withheld from him?

Hello everyone

After investigation we found evidence that nostradamus7 was using multiaccounts, which is strictly prohibited by our T & C.

Tomas, kindly provide your email, so I can forward evidence of the same IP addresses and user agent being used.

Best regards

Mike

Hello all,

Thanks for the explanation, to the BitDice Casino representative.

Please send any evidence regarding the case to my email at tomas@casino.guru

Hello Tomas

Just forwarded everything to your email

Hello all,

I've received evidence from the casino, but since the evidence wasn't conclusive, I asked the casino some additional questions and am waiting for the reply. I'll update the thread as I have more information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello all,

the casino representative asked us for an extension, so they might look for any evidence in this case. I am setting the timer for 7 days.

Hello all,

We've received additional evidence from the casino representative. We'll discuss the situation and let you know about the result.

Hello all,

After careful consideration, we believe we were not presented with sufficient evidence from the casino's side regarding the accusation of multiple accounts.

Dear BitDice Casino representative,

Earlier I send you an email explaining our position. Please let us know how you wish to proceed with nostradamus7's account.

Hello is there any news?

Hello nostradamus7,

We are discussing the case with the casino representative in a private conversation. I apologize for the delay. Hopefully, we'll reach a conclusion soon.

Hello everyone

Tomas, just forwarded mail to you with our thoughts regarding this complaint.

Best regards

Mike

Hi everyone. Can we make this process faster, it almost has been two months.

Hello nostradamus7,

I apologize for the lack of news. I recently received an email from the casino suggesting the wish to discuss the case further, but they since haven't replied to me. Sadly if there is no new development, we might be forced to close the complaint as unresolved if there is no progress in these few days, as no new evidence from the casino was supplied.

Hello all,

We would like the casino to follow up on my emails from last week. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi tomas,

i think there is no news from bitdice

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello nostradamus7,

The casino provided us with evidence of your account being connected to another account by several factors, but from our point of view, this doesn't exclude the possibility of a coincidence and after an internal discussion, we concluded the justification for confiscation of your winnings is not satisfactory.

Unfortunately, we failed to change the casino's opinion to pay you your winnings, and in the meantime, they weren't able to send us more substantial evidence of their claims of multiple accounts.

Unfortunately, there was no further progress even after this time, and we are forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. Please let me know how they responded (tomas@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru