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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Thanks for your patience Salim.j,I can see you informed the casino about your... 1 month ago
Thanks for your patience. After internal discussion, we reached a decision wh... 1 month ago
Thank you very much, petitgamer, for your patience. I will now transfer your ... 1 month ago
Dear Byronaburns,We're glad to hear that your issue has been resolved. We'll ... 1 month ago
Dear cagiva900,We're glad to hear that your issue has been resolved. We'll go... 1 month ago
Dear jnseagr,We're glad to hear that your issue has been resolved. We'll go a... 1 month ago
Dear raidiq73I wish I could be of more help. If you come across any evidence ... 1 month ago
Dear Luca8889,We're glad to hear that your issue has been resolved. We'll go ... 1 month ago
Dear gamonbryzy,We're glad to hear that your issue has been resolved. We'll g... 1 month ago
Dear Ringo1488,We're glad to hear that your issue has been resolved. We'll go... 1 month ago
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