The player from Italy wants to withdraw winnings but has faced canceled bank transfers after ordering three separate withdrawals. The casino claims he needs to use another bank account which is no longer possible.
CosmicSlot Casino - Player's withdrawal has been canceled.
Amount: €4,500
CosmicSlot Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 5h 29m 4s
Case summary
18 hours ago
Public
Public
23 hours ago
Translation
I won an amount and I want to withdraw it. I ordered three separate bank transfers to withdraw my winnings!
I played with real money, no bonuses, no gifts!
They canceled my transfers, saying I should use another bank account, but that account has been closed! Why don't they want to return my money?
Automatic translation:
Public
Public
20 hours ago
Dear Luca8889,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CosmicSlot Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you informed the bank account the casino specified was already closed? Have you provided evidence of your bank account closure to the casino?
- Could you please let us know whether you used this bank account for deposits in the past?
- Have you used the same bank account for withdrawals from the casino in the past?
- Have you used your new bank account for deposits in this online casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
