TrustDice Casino - Player accuses casino of account manipulation.

This is the biggest and hard to believe way of scam Ive ever experienced in online industry!!!!,

After I deposited 2 litecoins at 2nd of october I played well with it increasing it to 4+ ltc after that took the bonus promotion named oktoberfest, 50 free spins on lucky wheel, playing lucky barrel tavern from belatra and gained 0.15 ltc amount of bonus with a wagering requirment of 6.66 ltc (45x) then I wagered it and increased my money to 12.5 ltc bonus money with progressing wager till the end and suddenly my account turned from 12.5 ltc into 1.13 ltc balance and the whole bets archive disappeared from my account which I bet different amounts and never reached the uppermost allowed bet which is 0.025 ltc to secure my bonus till ending the wager requirments, and at once large number of bets reaching 1000 or or more deleted and turned my bet archive to 30 or less small bets, what a frank scam of this site trustdice.win, I have no evidence to display at casinoguru because they are professionals in scamming they deleted my bets archive!!!!!

Initial bonus of 0.145 from playing the game lucky barrel tavern by belatra

Bonus wagering and the biggest hit of nearly 10 ltc was also on lucky barrel tavern( in case to investigate on 3rd party for their records)

Further Wagering was with playing lucky seven by betsoft and moneymania by belatra.

I dont expect anything from my review just to warn the casino to dont proceed with these cheap manipulation over client accounts it ll damage its reputation and it ll lose all of its regular clients overtime ( like me Im a regular online gambler with 100+ different online casino accounts) and also to warn everyone who want to play with this casino its a cheap site using cheap manipulation over your account beware and follow thorough investigations using strong trusty online gambling experts on casinoguru and truspilot before putting their money in such scam casinos with thanks and regards.

Dear raidiq73,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrustDice Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked the casino for the records of your gaming history for the period?
• Have you contacted casino support regarding the issue and asked for an explanation? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I didnt contact the casino for the record of my bets its just shown in the history of the app also i didnt expect a positive response with such programmed scam.

2nd question same as above as I have history of previous negative experience they never gave help and one put responsibility on other parts of casino like compliant ,regulatory or managment personnel or center. Thank you.

I would encourage you to contact the casino and try to resolve the issue with them first.

If you don't succeed please send me your interaction with the casino to my email at tomas@casino.guru or publicly as screenshots here.

Hello tomas thank u for your time and effort i sent to you an email attached screenshots of my messages with help center of trustdice

Thanks for your patience.

From the explanation you received from support the winnings were capped due to the maximum winnings rule.

Please note that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. 

Have you received a reply explaining what the maximum winnings from the bonus are in your situation?

Could you please share how the promotion was communicated to you? (email, SMS, bonus section of the website) and share with me this promotion?

Post screenshots here or send the information to my email at tomas@casino.guru

Hello tomas

Now Im strongly convinced that all bonuses from online casinos are a trap, thank you for your time and you can close the case as I cant prove anything against the casino its my fault that I never read terms and conditions. Thank you with regards.

Dear raidiq73

I wish I could be of more help. If you come across any evidence supporting your case, don't hesitate to contact me and we'll try to assist you.

Under these circumstances, we'll close the complaint per your request.